SSS Hotline Customer Service 24/7 Call and SMS Inquiry Guide


Having an active SSS account can be a cause of concern which requires conference from the agency itself to get addressed or sorted. Thanks to modern technology, this process is not just a direct person-to-person discussion and thus can be done remotely via phone calls and, more recently, sending text messages.

Undeniably, these are convenient ways in getting in touch with SSS whenever you have concerns with your account such as getting an up-to-date information about your contributions, loans, benefits, and other transactions.

SSS Hotline Number

Back in the day, the SSS Hotline Number is only accessible to remote members for around 16 hours in a day. But as the demand to keeping in touch with the agency may oftentimes gamut in a full day, the service was subsequently extended to a full 24 hours. Basically, this is a good thing, particularly on the client’s end.

To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.

That is just 6 days a week, you might ask?

Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.

Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.

SSS Trunkline Number(632) 920-6401
SSS Call Center Numbers920-6446 to 55
SSS Toll-Free Number1-800-10-2255777 (1-800-10-CALLSSS)

Part of the initial call would involve an identity validation process which will have you presenting your SSS Number. In case you are not aware of your own SSS Number and do not have a reference for it, other distinguishing information such as your first name, mother’s maiden name, and residency will also do.

IVRS Hotline Numbers

“IVRS” stands for Interactive Voice Response System which is an automated system with the task of aiding you with your SSS-related concerns. Some people may find the idea of speaking with a “computer” to be unnatural and less preferable than a real sentient person. But IVRS are in place for a good reason—in case when no human interaction is possible, the automated system will make for a viable substitute which guarantees favorable result.

Metro Manila917-7777
San Pablo562-9289

SSS International Toll-Free Numbers

SSS members who are currently from abroad can now directly reach the agency for their SSS-related concerns, thanks to the international toll-free numbers. As a caveat, however, only a handful of select countries from Asia, Middle-East, and Europe are supported for this call which are divided as follows:

Asia SSS Toll-Free Numbers

Hong Kong

Middle East SSS Phone Numbers

United Arab Emirates800-0630-0038
Saudi Arabia800-863-0022

Europe SSS Contact Numbers

United Kingdom

SSS SMS Inquiry

If you do not have an access to a landline to make a phone to any of SSS Hotline Numbers, you can now also get in contact with SSS using your mobile phone via texts.

However, unlike making a call to a toll-free number, going for a SMS route is not going to be free—specifically, you will be charged Php2.50 for every SMS you send as part of the transaction. This is significantly more expensive than your average casual SMS to family and friends.

To kickstart your SSS inquiry via SMS, simply text “SSS” (without the quotes) and send it to “2600.”

Initially, you will be prompted to register your SSS Number with your mobile phone.

This is done by sending a string of texts based on the format:

  • SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
  • For example: SSS REG 9876543210 01/10/1980

If done correctly, you should be getting a reply from the number “2600” which provides you instruction on how to proceed with the steps, relative to your concern. The instruction is relatively streamlined and easy-to-follow.

For instance, if you have a concern regarding your contribution, you can simply text “SSS 1” (“1” being an indicator for “Contributions”) or go for something more elaborate as “SSS Contributions” to 2600.

  • SSS 1 to 2600
  • SSS Contributions to 2600

To reiterate, every SMS transaction you make via this path will costs you P2.50 from your existing pre-paid load. You would do your best to have a sufficient amount of prepaid load beforehand and try to keep your transactions to be as short, but thorough, as possible.

See also: SSS International Offices and Contact Numbers Abroad

SSS Website, Social Media Accounts, and Email

Want to maintain connection with SSS to get up-to-date with the latest happening and news or simply for future consideration?

You may want to add the following website, social media channels, and email as part of your contact list:

SSS Email Address[email protected]
SSS Facebook
SSS Twitter
SSS YouTube
SSS Website

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  1. I applied for SL and was submitted last March 06…but why up till now no update yet? Please confirm.

  2. Good evening itatanong ko po paano po ba malalaman kung kelan po ako nag apply ng sss number nakalimutan ko po,at never ko kasi yun nahulugan since nag apply po ako ng sss number may penalty po ba at nasa magkano na po kaya huhulugan ko

  3. Sir good morning.

    I would like to inform you that my brother Edgsrdo O. Paez a SSS member 03-2484079-7 had died accidentally.

    I have his DEATH CERTIFICATE. I am his younger brother and the one who had worked on his burial and related concerns.

    Please advice because I could not go to Cebu City SSS office to file the burial benefit.


    Genesis Ortiz Paez

  4. Hi, good afternoon. nag locked po kase yung account namin sa sss pahelp naman po para maisubmit ko na po yung sa SBWS ng company namin, naawa na rin po kasi ako sa mga employee namin since no work no pay po kami. nakapag email na din po ako sa customer service, pero wala pong nagrereply.

    thank you very much po.

  5. I am a 70-year old Survivorship Pensioner and I am required to personally appear annually before the SSS Office during the month of April. But because of the COVID-19 pandemic when all senior citizens are not allowed to go out from their residences, I was not able to appear personally at the SSS during the month of April 2020. Will my pension be cut-off? Or is there any alternative procedure which I can perform in lieu of personal appearance?

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