Having an active SSS account can be a cause of concern which requires conference from the agency itself to get addressed or sorted. Thanks to modern technology, this process is not just a direct person-to-person discussion and thus can be done remotely via phone calls and, more recently, sending text messages.

Undeniably, these are convenient ways in getting in touch with SSS whenever you have concerns with your account such as getting an up-to-date information about your contributions, loans, benefits, and other transactions.

SSS Hotline Number

Back in the day, the SSS Hotline Number is only accessible to remote members for around 16 hours in a day. But as the demand to keeping in touch with the agency may oftentimes gamut in a full day, the service was subsequently extended to a full 24 hours. Basically, this is a good thing, particularly on the client’s end.

To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.

That is just 6 days a week, you might ask?

Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.

Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.

SSS Trunkline Number(632) 920-6401
SSS Call Center Numbers920-6446 to 55
SSS Toll-Free Number1-800-10-2255777 (1-800-10-CALLSSS)

Part of the initial call would involve an identity validation process which will have you presenting your SSS Number. In case you are not aware of your own SSS Number and do not have a reference for it, other distinguishing information such as your first name, mother’s maiden name, and residency will also do.

IVRS Hotline Numbers

“IVRS” stands for Interactive Voice Response System which is an automated system with the task of aiding you with your SSS-related concerns. Some people may find the idea of speaking with a “computer” to be unnatural and less preferable than a real sentient person. But IVRS are in place for a good reason—in case when no human interaction is possible, the automated system will make for a viable substitute which guarantees favorable result.

Metro Manila917-7777
Baguio446-5902
Tarlac982-8739
San Pablo562-9289
Naga472-9795
472-8842
Cebu234-2053
Davao227-7273
Zamboanga992-2014

SSS International Toll-Free Numbers

SSS members who are currently from abroad can now directly reach the agency for their SSS-related concerns, thanks to the international toll-free numbers. As a caveat, however, only a handful of select countries from Asia, Middle-East, and Europe are supported for this call which are divided as follows:

Asia SSS Toll-Free Numbers

Hong Kong
Singapore
001-800-0025-5777
Malaysia
Taiwan
00-800-0225-5777
Brunei801-4275

Middle East SSS Phone Numbers

Qatar00800-100-260
United Arab Emirates800-0630-0038
Saudi Arabia800-863-0022
Bahrain8000-6094

Europe SSS Contact Numbers

Italy
United Kingdom
00-800-0225-5777

SSS SMS Inquiry

If you do not have an access to a landline to make a phone to any of SSS Hotline Numbers, you can now also get in contact with SSS using your mobile phone via texts.

However, unlike making a call to a toll-free number, going for a SMS route is not going to be free—specifically, you will be charged Php2.50 for every SMS you send as part of the transaction. This is significantly more expensive than your average casual SMS to family and friends.

To kickstart your SSS inquiry via SMS, simply text “SSS” (without the quotes) and send it to “2600.”

Initially, you will be prompted to register your SSS Number with your mobile phone.

This is done by sending a string of texts based on the format:

  • SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
  • For example: SSS REG 9876543210 01/10/1980

If done correctly, you should be getting a reply from the number “2600” which provides you instruction on how to proceed with the steps, relative to your concern. The instruction is relatively streamlined and easy-to-follow.

For instance, if you have a concern regarding your contribution, you can simply text “SSS 1” (“1” being an indicator for “Contributions”) or go for something more elaborate as “SSS Contributions” to 2600.

  • SSS 1 to 2600
  • SSS Contributions to 2600

To reiterate, every SMS transaction you make via this path will costs you P2.50 from your existing pre-paid load. You would do your best to have a sufficient amount of prepaid load beforehand and try to keep your transactions to be as short, but thorough, as possible.

See also: SSS International Offices and Contact Numbers Abroad

SSS Website, Social Media Accounts, and Email

Want to maintain connection with SSS to get up-to-date with the latest happening and news or simply for future consideration?

You may want to add the following website, social media channels, and email as part of your contact list:

SSS Email Addressmember_relations@sss.gov.ph
SSS Facebookhttps://www.facebook.com/SSSPh
SSS Twitterhttps://twitter.com/phlsss
SSS YouTubehttps://www.youtube.com/user/MySSSPhilippines
SSS Websitehttps://www.sss.gov.ph

Join the Conversation

204 Comments

Your email address will not be published. Required fields are marked *

  1. malaking tulong na po sa akin yung pera…yung company ko ay GLOBAL PARKING MANAGEMENT INC..09287022079 ito po ying bagong number ko….naka tanggap na lo kasi yung mga kasamahan ko sa trabaho ako nalang po ang wala..sana po matulungan ako sa concern ko…maraming salamat po

  2. nais ko po malamam kung kabilang ako sa mga nabigyan ng ayuda..yung mga kasamahan ko sa trabaho ay naka tanggap na..hindi na po kasi active yung phone number ko..if ever po napadalhan ako pakitxt lamang po sa bagong number ko…maraming salamat po..

  3. Good day,
    Question lang po, ung iba ko pong ka work may nakuha ng sbws,
    Bakit po ako at ung iba wala pa?

    Pls. Respond

  4. I’m Emer Fernandez Plopenio sir.madam follow up ko lng PO ung aking assistance Ito Ang SSS number ko 34-8253224-5 Sabi PO KC Ng aking company may binigay daw POng KC Ang SSS na 8,000.00 sabe na I send na daw PO Ng SSS sa M.LHUILLIER puwide PO bang ma e send PO ulit sa akin na lockdown PO KC ako dto sa nueva VIZCAYA hirap PO KC Ang signal dto sa Amin kaylangan ko pa PO mag punta Ng bayan pls .po Ito PO Ang cp number 09663485897/09479670090

  5. Hello po. Pwede pong magtanong? Same situation po with us. Naayos nyo na po yung sa inyo? Ano po ginawa nyong paraan? Thank you so much. Hoping for your response.

  6. I would like to ask assistance on how can our company PARANAQUE ULTRASOUND DIAGNOSTIC CENTER, INC. make an appeal regarding the SBWS. I would like to know why our application was denied. Please help our employees to get an assistance. Thank you.

  7. I would like to ask assistance on how can our company make an appeal regarding the SBWS. I would like to know why our application was denied. Please help our employees to get an assistance. Thank you.

  8. Good afternoon!!

    May we ask assistance on how we gonna make it possible input lacking info for our other employees applied for the SBWS. Cause we been checking from time to time until today no names being displayed on Lacking Credentials Tab in which were looking on it for completion.

    Then it’s clearly stated there who wish to input info have given time until today May 11,2020 that’s why we been trying to meet the deadline. I been trying to email call but with no response .

    Hope to get back the Lacking Credentials Tab displaying their names on it as possible.

    Thank you and God Bless.

    Warmly,

    Adelin A. Paronda

    1. May magtx n po skin n sss. Sinasabi po ng tx n merun n daw po laman ang atm ko galing s sbws. Pero nag subok n po ako wala nmn po laman. Nag punta n po ako s sss ang sabi merun n daw po.. Wala nmn. Anu po dapat ko gawin.

    2. Nagapply ako online for my sss number but I forgot my number na, hindi kopo na nadelete yun screenshot ko. I need it po sa work for first time job seeker dkpo mabgay ng sss number ko kasi nadelete.Can you please verify my sss number and let me know po pra po maayos kpo mkkha ng E1 which is badly needed napo.
      Thank you