New LTO system lets Filipinos report violations and complaints online

The Land Transportation Office, or LTO, launched a new online system that lets ordinary people report road violations and other transport-related complaints directly to the agency.

The system is called “I-report Mo Kay LTO Chief.” LTO Chief Assistant Secretary Markus Lacanilao said the goal is to make reporting easier and faster for people who see traffic violations happening on the road.

Lacanilao explained that the system is the agency’s response to incidents that need to be reported, especially those involving reckless drivers or violators on the street.

People can submit their complaints in three ways. They can go to the official website ireportmokayltochief.ph, send a message through the program’s official page on Facebook Messenger, or call the hotline at 1342-586.

The LTO said a dedicated office will handle all incoming reports. This team is responsible for receiving and processing complaints to make sure the agency takes action.

Lacanilao gave a timeline for how quickly the LTO will respond. He said that once a report is sent to them, a schedule is usually set within the same week. A show cause order, which is a formal notice asking the violator to explain their side, takes just two days. The longest wait is three days.

Aside from this initiative, the LTO also introduced a new monthly media event called “Kwentuhan with LTO Chief.” This is a talk where the agency shares updates on its accomplishments and answers questions from reporters.