Having an active SSS account can be a cause of concern which requires conference from the agency itself to get addressed or sorted. Thanks to modern technology, this process is not just a direct person-to-person discussion and thus can be done remotely via phone calls and, more recently, sending text messages.
Undeniably, these are convenient ways in getting in touch with SSS whenever you have concerns with your account such as getting an up-to-date information about your contributions, loans, benefits, and other transactions.
SSS Hotline Number
Back in the day, the SSS Hotline Number is only accessible to remote members for around 16 hours in a day. But as the demand to keeping in touch with the agency may oftentimes gamut in a full day, the service was subsequently extended to a full 24 hours. Basically, this is a good thing, particularly on the client’s end.
To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.
That is just 6 days a week, you might ask?
Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.
Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.
| SSS Trunkline Number | (632) 920-6401 |
| SSS Call Center Numbers | 920-6446 to 55 |
| SSS Toll-Free Number | 1-800-10-2255777 (1-800-10-CALLSSS) |
Part of the initial call would involve an identity validation process which will have you presenting your SSS Number. In case you are not aware of your own SSS Number and do not have a reference for it, other distinguishing information such as your first name, mother’s maiden name, and residency will also do.
IVRS Hotline Numbers
“IVRS” stands for Interactive Voice Response System which is an automated system with the task of aiding you with your SSS-related concerns. Some people may find the idea of speaking with a “computer” to be unnatural and less preferable than a real sentient person. But IVRS are in place for a good reason—in case when no human interaction is possible, the automated system will make for a viable substitute which guarantees favorable result.
| Metro Manila | 917-7777 |
| Baguio | 446-5902 |
| Tarlac | 982-8739 |
| San Pablo | 562-9289 |
| Naga | 472-9795 472-8842 |
| Cebu | 234-2053 |
| Davao | 227-7273 |
| Zamboanga | 992-2014 |
SSS International Toll-Free Numbers
SSS members who are currently from abroad can now directly reach the agency for their SSS-related concerns, thanks to the international toll-free numbers. As a caveat, however, only a handful of select countries from Asia, Middle-East, and Europe are supported for this call which are divided as follows:
Asia SSS Toll-Free Numbers
| Hong Kong Singapore | 001-800-0025-5777 |
| Malaysia Taiwan | 00-800-0225-5777 |
| Brunei | 801-4275 |
Middle East SSS Phone Numbers
| Qatar | 00800-100-260 |
| United Arab Emirates | 800-0630-0038 |
| Saudi Arabia | 800-863-0022 |
| Bahrain | 8000-6094 |
Europe SSS Contact Numbers
| Italy United Kingdom | 00-800-0225-5777 |
SSS SMS Inquiry
If you do not have an access to a landline to make a phone to any of SSS Hotline Numbers, you can now also get in contact with SSS using your mobile phone via texts.
However, unlike making a call to a toll-free number, going for a SMS route is not going to be free—specifically, you will be charged Php2.50 for every SMS you send as part of the transaction. This is significantly more expensive than your average casual SMS to family and friends.
To kickstart your SSS inquiry via SMS, simply text “SSS” (without the quotes) and send it to “2600.”
Initially, you will be prompted to register your SSS Number with your mobile phone.
This is done by sending a string of texts based on the format:
- SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
- For example: SSS REG 9876543210 01/10/1980
If done correctly, you should be getting a reply from the number “2600” which provides you instruction on how to proceed with the steps, relative to your concern. The instruction is relatively streamlined and easy-to-follow.
For instance, if you have a concern regarding your contribution, you can simply text “SSS 1” (“1” being an indicator for “Contributions”) or go for something more elaborate as “SSS Contributions” to 2600.
- SSS 1 to 2600
- SSS Contributions to 2600
To reiterate, every SMS transaction you make via this path will costs you P2.50 from your existing pre-paid load. You would do your best to have a sufficient amount of prepaid load beforehand and try to keep your transactions to be as short, but thorough, as possible.
See also: SSS International Offices and Contact Numbers Abroad
SSS Website, Social Media Accounts, and Email
Want to maintain connection with SSS to get up-to-date with the latest happening and news or simply for future consideration?
You may want to add the following website, social media channels, and email as part of your contact list:
| SSS Email Address | member_relations@sss.gov.ph |
| SSS Facebook | https://www.facebook.com/SSSPh |
| SSS Twitter | https://twitter.com/phlsss |
| SSS YouTube | https://www.youtube.com/user/MySSSPhilippines |
| SSS Website | https://www.sss.gov.ph |
Hi good after noon ask ko po nag apply po ako ng salary loan na approved naman kso po ung bank account number na nsend ko po s sss hindi po na activate ng bank close account n daw po panu po gagawin ko plss reply need it badly thanknu so much
hays!npakahirap mag reach out sainyo SSS…tagal ko na nag email sainyo no response sa concern ko prati lng ticket# ang pinapadala ninyo… gusto ko mag rigester sa SSS online …nag fill up na ako and sabi scheck the email ,… wla n nmn na dumating saakin if approved ba sia bakit gnun po yung service ninyo …lalo na ngyon na may pandemic tau dpat as much as possible mganda yung service ninyo…yung hotline d n mn nag riring time to time aquh nag call…
Gagamitin ko ang account k sa loan k hindi k mgamit kasi kahit gagawa ako ng bago ang sabi yung e mail add k n register n daw po please pkisagot po
Ask ko lng po yung ang nniregister ako staff nyo s sss name Marianne Anneth G. Gavas tinatakan nya po August 27 yung completely filled up Member Web Registration ilang araw ko ba bago mtanggap ang confirmation ng account k nagtry kasi ako register ang sabi nkaregister n dw ang e mail add ko. Sabi ni Miss Marianne antayin ko lang ang confirmation mag loloan sana ako kaso hanggang ngayon wala akong nrereceive tinatawanan ko sya Di po sumasagot. Dito po sa sss Centrale Davao City po ako nag process nagkaroon kasi ng pronlema ang mobile number k old p kasi yung mobile number ko kaya pinafill up ako e4 tapos yung member web registration gusto ko lang malaman kung paano ko maopen account ko sa sss? Until now wala akong nrereceive na message from sss
Concern ko lang po nag apply po ako ng Calamity loan last august 20, 2020.approved na po.kaso po nagkamali po ako ng bank account number nailagay po sa sss online ko po.tawag po ako ng tawag sa call center ng sss wala po sumasagot po ring lang po ng ring.for your kind assistance please.thank you
Hello po pwede po pa follow up NG calamity loan ko na approve na Kaya lng Mali nalagay Kong bank account… ATM number po Ang na ibigay ko…pls reply po..salamat
09157375031 please response
ano ba Yan! Wala man lang nagrereply sa tanong ko,nagtxt at tumawag narin ako sa hotline Wala Naman. pakisagot Naman po. need ko po kasing I verify ang sss Ng papa ko dahil need sa work nya.
Good afternoon po sa SSS, pls help me po to retrieve my SSS number. Di ko na po siya maala ala since nawala yung card ko. Need lang po kc ng insurance and other identification. Salamat po and God bless you all.
This is my cp#; 09059526607
CALAMITY LOAN CANCELLATION DUE TO WRONG BANK NAME AND ACCOUNT NUMBER.
ALREADY DEACTIVATED WRONG BANK DETAILS, REPLACED WITH THE CORRECT ONE. “G” PA DIN AT YUNG OLD BANK DETAILS PA DIN KAILAN MACACANCEL PARA MAKAPAGREAPLY NA AKO. BEEN DEACTIVATED MY BANK DETAILS LAST AUG 6, UNTIL NOW WALA PA DIN PAGBABAGO. NAKAILANG EMAIL NA AKO WALANG SUMASAGOT NG MAAYOS. PURO AUTO REPLY.
KINDLY GIVE ME FEED BACK SANA PARA MAKAHABOL SA DEADLINE.
SALAMAT
I am seeking for your assistance , I register my card no. instead of account no. Then nag message po sa akin na approved na po yung unemployment benefit ko , pano po kaya yun? Pls. response po.