How to report a text scam to the NTC

Text spams and scams continue to proliferate despite the passing of the Republic Act No. 11934, otherwise known as the SIM Registration Act in 2022.  

So, if you ever receive these annoying text messages, you can report them to the National Telecommunications Commission (NTC) before banning the number altogether.

Here are two methods you can report a text scam to the NTC:

Method #1: Report text scam via email.

The first method can be by emailing your report to NTC.

Step 1: Open your preferred email service (i.e., Gmail, Outlook, Yahoo Mail, etc) and start composing your email.

Step 2: Fill in the following information:

• Recipient email address: kontratextscam@ntc.gov.ph
• Subject Title: Text Scam Complaint
• Your Complete Name: Ex. Juan Dela Cruz
• Your Complete Address: Ex. 284-C E. Rodriguez Avenue 1100, Quezon City
• Your email address: juandelacruz@gmail.com
• Your contact number: 09991234567
• The phone number you want to report: 09990000000

Step 3: Attach screenshots of the text scam message, including the sender’s mobile number.

Step 4: Attach a photo of any of your government-issued IDs.

Note: For students, school ID will suffice, while for cases when ID is not available, a birth certificate or NBI Clearance is enough.

Step 5: Click send. You’ll immediately receive an email sent notification.

Note: Your personal data will be kept strictly confidential in accordance with the Data Privacy Act.

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Method #2: File text scam complaint via NTC website.

The second method of reporting is through NTC’s official website.

Step 1: Go to NTC’s website: https://ntc.gov.ph

Step 2: On the right-side panel, click “TEXT SCAM COMPLAINTS.”

Step 3: Once you’re in the Text Scam / Spam Report page, input the following information:

• Your Full Name (required)
• Your Address (required)
• Phone Number used in the Call or Text Scam / Spam (required)
• Your Updated Contact Number (required)
• Your Updated Email Address (required)

Step 4: Upload additional files and details.

• Copy of valid ID
  • Any government-issued ID
  • For students, school ID
  • For cases when ID is not available, birth certificate or NBI clearance is okay.
• Screenshot of text spam/scam with the sender’s cellphone number.

Step 5: Write a short summary of the complaint (required).

Step 6: Click Submit.

The report page also included a disclaimer that says, “By submitting this report, I am freely giving full consent for the collection and processing of my personal information in accordance with Republic Act No. 10713 (Data Privacy Act of 2012).

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While this NTC guide on reporting text scams and spams is good, it’s still better to strengthen the SIM Registration Act to deter scammers and fraudsters from using cellphone calls and texts.