Are you having problems with your Globe Postpaid or Prepaid SIM and you need it replaced with the same number? Here’s how.

There are a couple of reasons why you might want to get a replacement for your Globe Prepaid and Postpaid SIM. One of the most common is for upgrade purposes, where users finally switched to a 4G or 5G phone while their old SIM is still stuck in 3G.

Getting a SIM replaced and keeping the same number, instead of getting a completely new one, is a convenient option if your old one was lost or stolen. That way, your friends and family can contact you the same way.

That said, let’s show you a complete guide on how you can get your Globe prepaid or postpaid SIM replaced. Let’s start.

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How to get Globe Prepaid/Postpaid SIM Replacement

Whether you’re a Globe Prepaid or Postpaid user, you can easily request a SIM replacement through the Get Help section in the GlobeOne app.

For better assistance, you can also proceed to your nearest physical Globe Store and secure the requirements listed below.

Requirements for Globe SIM replacement

Reason for SIM replacementRequirements for account ownersRequirements for authorized representative (Postpaid only)
4G LTE/5G SIM upgrade• Physical SIM card/eSIM voucher or device where eSIM was activated• Physical SIM/eSIM voucher or device where eSIM was activated
• One (1) valid ID of the representative
• Duly notarized Special Power of Attorney (SPA)
Defective/damaged• Physical SIM/eSIM voucher or device where eSIM was activated
• One (1) valid ID
• Physical SIM/eSIM voucher or device where eSIM was activated
• One (1) valid ID of the customer and the representative
• Duly notarized Special Power of Attorney (SPA)
Lost/stolen• SIM bed / GCash Card / eSIM voucher (whichever is available)
• Duly notarized Affidavit of Loss with name, citizenship, address, and signature
• Two (2) valid IDs presented during Affidavit of Loss notarization
• SIM bed / GCash Card / eSIM voucher (whichever is available)
• Duly notarized Affidavit of Loss with name, citizenship, address, and signature
• Two (2) valid IDs presented during Affidavit of Loss notarization
• One (1) valid ID of the representative

How much is the Globe SIM replacement fee?

Having your Globe Prepaid and Postpaid SIM card replaced, whatever the reason why, is completely free. No need to pay any fees.


These are all the things you should know when requesting a SIM replacement for your Globe Prepaid or Postpaid number.

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