After its major rebrand from being called PayMaya, it looks like Maya is now more serious about taking over and dominating the e-wallein the Philippines.

While the company didn’t disclose the population of its user base, there’s no denying that Maya is one of the biggest e-wallet services in the country.

The number of people in Maya shouldn’t be surprising considering all the features that it offers. Other than the ability to store and transfer funds instantly, the service also offers high-interest rates of up to 10%, crypto trading, easy account setup, account personalization, hassle-free bill payment, and more.


With a lot of users and that many service offerings, complaints and issues among account owners inevitable.

Fortunately, there’s a pretty robust Maya Customer Service support ready in case you need them. Here are the ways you can reach a representative if you are having problems with your account.


Ways to contact Maya customer service

There are several ways you can reach Maya’s customer service for different services they offer: via hotline, toll-free, mobile, email, app, and through the website. You can see them all below.

What is Maya’s hotline number?

If you want a faster and more prompt response, we find it best to reach Maya through their hotline, mobile, and domestic toll-free numbers. There are separate numbers if you’re calling for general Maya services, Maya Bank, or Maya loans. You can check the numbers below.

MayaMaya BankMaya Loans
Hotline(+632) 8845-7788(+632) 8845-7788(+632) 8-845 7777
Mobile*788 (for Smart subscribers only)*788 (for Smart subscribers only)15177 (toll-free via Smart, Sun, and Talk & Text)
Domestic Toll Free1-800-1084-577881-800-1084-577881-800-10-845-7777 (toll-free via PLDT)

How to contact Maya via mobile app

You can also reach Maya through the actual app. Just go to Settings, scroll down, and tap “Chat with us”.

You’d be greeted with a chatbot, which will give you comprehensive options to help figure out and answer your concerns. If you’re not satisfied, it will create a ticket and a customer representative will get back to you to further handle your situation.

Using this method is not that helpful if you want to talk to a representative right away. But if you’re in a hurry, the self-help options can be really useful as well.

Step 1: Open the Maya app and click the Settings icon.


Step 2: Scroll down and tap Chat with Us.


Step 3: Start talking to the chatbot by choosing from the comprehensive options provided, which will help the system figure out and address your problem.


Get help from Maya via Facebook

There’s a Maya Cares Facebook page that is used to cater to customer concerns. However, as per their last post on March 1, the page is no longer active. They then posted a guide on how you can reach them through the app (see above) in case you have complaints.

Contact Maya via Twitter

Unlike Facebook, the company’s official support page, Maya Cares, is not present on Twitter. The official Maya Twitter page also doesn’t have a personal message option.

Get in touch with Maya using Email

For more complicated concerns, you can reach Maya through email. Here, you can compose your detailed complaint and send screenshots to lessen the back-and-forth. This way, they can handle your concerns faster. You can check the email addresses below:

  • Maya:
  • Maya Bank:
  • Maya Loans:

Maya Customer Service availability

The Maya customer chat feature is available 24/7. But if you already have a ticket or want to reach a representative, the wait can be a few hours to a couple of days.

These are the things you should know when reaching Maya’s customer service. Have any questions? Let us know in the comments section below.

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