How to get Smart SIM replacement

Do you need your Smart Postpaid or Prepaid SIM card replaced? Let’s show you how.

You can have your Smart, Smart Bro, SUN, or TNT SIM in case it’s defective or doesn’t have access to 4G LTE or 5G SIM card.

Having your SIM replaced, instead of getting a new one, is also great in case yours got stolen or lost. This ensures that the person that may have it now won’t be able to use it and you can keep the same number.

That said, here’s a complete guide on how you can get your Smart/TNT/SUN SIM replaced. Let’s begin.

Related

• How to report and block lost phone in the Philippines
• SIM card expiration of Smart, Globe, DITO, GOMO, TNT, TM

How to get Smart Postpaid SIM Replacement

If you’re a Smart Postpaid, Smart Bro Postpaid, or Sun Broadband Postpaid user and you want to have your SIM replaced, simply head to your nearest Smart Store and make sure you bring one (1) valid ID as proof of identification.

The said ID should display your name, ID number, picture, signature, and issuing entity. You simply have to go through the verification process and they would issue you a new SIM card with the same number.

How to get Smart Prepaid, Smart Bro, TNT SIM Replacement

Head on to your nearest Smart Store and bring the requirements, which vary depending if you’re changing a defective SIM, upgrading to 4G LTE/5G, or want a replacement for a lost/stolen SIM with the same mobile number. You can see the requirements below.

Requirements for Smart Prepaid SIM replacement

Defective SIM

• Defective SIM card
• One (1) valid proof of identification or two (2) secondary IDs
• One (1) proof of ownership like SIM bed, an official receipt with mobile identification, PUK slip, My Smart Web / PLDT Smart App / Giga Life app account

SIM change due to loss/stolen

• Duly authorized Affidavit of Loss
• One (1) valid proof of identification or two (2) secondary IDs
• One (1) proof of ownership like SIM bed, an official receipt with mobile identification, PUK slip, My Smart Web / PLDT Smart App / Giga Life app account

Change SIM to upgrade

• Physical SIM that needs upgrading

See also: How to use Smart, TNT to call telephone numbers

How much is the Smart SIM replacement fee?

You can have your Smart Postpaid or Prepaid SIM, as well as your Smart Bro and Sun Broadband Postpaid SIM for FREE. No need to pay for anything.

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These are the things you should know when having your Smart SIM replaced. Have you tried the process? How was it? Share your experiences in the comments below.