With the rising scams, Filipino shoppers are now showing a clear preference for authenticity and quality in their online purchases. A recent study by the popular e-commerce platform Shopee, which included feedback from 3,000 participants, revealed that while discounts and deals still catch the eye of consumers, the assurance of product legitimacy and trustworthy platforms are now a paramount concern.
Responding to this trend, Shopee has reaffirmed its dedication to providing a secure and seamless shopping experience. The company has taken significant steps to reinforce consumer confidence and convenience.
At Shopee Mall, only rigorously vetted brands are sold to guarantee the sale of authentic products. To show confidence, Shopee Mall has updated its money-back guarantee policy. If a customer receives a counterfeit item, they are now eligible to receive three (3) times the amount of the purchase price.
In addition, the return and refund window has been extended. Previously set at 7 days, customers now have 15 days after receiving an item to initiate a return, provided the item complies with Shopee Mall’s Return Terms & Conditions, ensuring a full refund.
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Guaranteed Delivery is another feature that Shopee Mall takes pride in, promising no order cancellations. If an order does get canceled, compensation vouchers are issued to the shopper. Moreover, the new On-Time Delivery service compensates customers with vouchers if delivery exceeds the estimated timeframe.
Since July 2023, there has been a noticeable increase in seller interest, with over 1,000 applications received by Shopee Mall. To provide a secure shopping environment, the platform works closely with sellers to ensure compliance with brand quality standards, such as valid trademark registrations or authorization for distributors.
The platform also rigorously assesses existing brands and sellers to ensure ongoing adherence to Shopee’s strict quality criteria. Currently, more than 3,000 sellers are in the process of being integrated to expand the selection of authentic offerings.
Moreover, Shopee has introduced the Brand Intellectual Property (IP) Portal to protect sellers and IP owners, enabling brand validation and submission of IP infringement claims for investigation.