The National Telecommunications Commission (NTC) has ordered phone makers, dealers, and distributors to do measures and provide measures to help protect buyers from the rampant text scams.

NTC’s Memorandum Order 006-09-2022, which was issued last September 14, was made after the commission met with representatives from phone brands in the country to talk about measures to help protect owners from text scams.

The memorandum writes that mobile phone makers should provide directions that will let users know how to block texts from mobile users that aren’t in their contact list and also teach them how to create a spam folder.

These direction should be spread on the brand’s website and social media accounts. They should also display posters in their offline stores to help educate consumers on how to activate and enable text blocking, create spam folders, and other related features their devices offer.

Moreover, each phone sold should also come with a leaflet or insert containing similar information.


The NTC also notified brands, distributors, and dealers that the new rule will be part of the mandatory requirements for getting a permit for customer premises equipment, specifically for mobile phone products that are filed before the commission.

NTC head Gamaliel A. Cordoba has imposed strict compliance with the new rule and involved parties should comply within 15 days since the order was issued.

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