Converge ICT has been regarded as one of the top internet service providers in the Philippines. They offer ultra-fast fiber internet connectivity at relatively reasonable prices. But despite that, its subscribers are not entirely safe from interruptions and outages.
Fortunately, Converge ICT is doing its best to have good customer support to ensure that its subscribers have somewhere to go to, in case they want to report any problems or dissatisfaction with their service.
In fact, as of November 2022, the company announced that they are teaming up with US-based customer relationship management (CRM) company Salesforce to ensure that its customer service is more prompt and efficient.
There are a couple of reasons why you might want to contact Converge ICT’s support hotline or email. Whether you want to report problems with your connection, the Loss of Signal (LOS) is lit up on your modem, or want to inquire if you’re interested in availing of their service.
Being a subscriber ourselves, we’ve also experienced a couple of issues with our connection, primarily the LOS problem. Upon researching for a fix, we found out that there are tons of ways you can actually reach Converge ICT for assistance. We’ll be detailing some of them here.
Table of Contents
- Ways to contact Converge ICT customer service
- What are the things I can ask Converge customer support?
- What do I need to prepare when contacting Converge Customer support?
- What are the hours of Converge Customer service?
Ways to contact Converge ICT customer service
You can contact Converge ICT’s customer service through a couple of ways: landline or mobile, email, or through online forms from its official website.
There’s also the ClicktoCall feature, which we have personally tried. This one is pretty cool as it allowed us to call Converge even without a mobile load or telephone. More on this later.
What is the Converge ICT hotline number?
For mobile users, you can contact Converge ICT using the number 0919 057 2428. Landline users can also reach them via (02) 8667 0850.
How to reach Converge via email?
In case of “no internet” problems and other issues, you can reach Converge ICT through these email addresses: firstname.lastname@example.org or email@example.com.
Call Converge ICT support for free or without a load balance or telephone
You can talk to a Converge ICT representative even without a load or telephone via its ClickToCall channel, which you can visit here.
All you need is an internet connection — whether it’s via WiFi or mobile data — and a desktop browser or Android device.
How to reach converge through its official website?
If you’re not a fan of talking or sending emails, you can reach Converge ICT by filling up this online form available on their official website.
Contact Converge ICT via mobile app
You can conveniently reach the telco using Converge GoFiber! app available on both Android and iOS devices. The app can also be used to check network availability, account status, compare plans, make payments, and apply for a subscription.
How to contact Converge ICT through social media?
You can contact Converge through Facebook via the Converge Support page or through Twitter via @ExperienceCNVRG.
What are the things I can ask Converge customer support?
You can reach Converge ICT’s support to assist you with any of the following:
- Applying for a subscription
- Check if your account is still active
- Send your statement of account (SOA) on your email address
- Create a ticket for your problem or concern
- Check if your area is part of an ongoing outage
What do I need to prepare when contacting Converge Customer support?
It’s best to have your current billing on hand when contacting customer support as they may ask for your 13-digit number, subscriber’s name, and other details about your subscription, which are all present and can be easily found on the billing statement.
What are the hours of Converge Customer service?
Converge ICT’s customer service hotline and ClicktoCall service are accessible 24/7.
These are the things you should know about Converge ICT hotline and customer support if you have no internet connection. If you have further questions, we’ll try to answer them in the comments below.