If you’re planning on transferring your PLDT internet connection to a new location, here’s how you can do it.
Moving into a new house or office can be stressful, you need to pack all your things, without missing even a single item on your list. But these are not just the things you need to focus on when moving into a new place for good, all your subscriptions, mails, and bills must come with you.
And one of the most important subscriptions that you can never ever leave without is your internet connection, which must be transferred to your new place. Well, it’s not that stressful than you think, though there are some requirements that you need to submit before it will actually work.
If you are still in a contract with PLDT and you want to continue your subscription into your new place, there is a possible way to do it. After we built our new house, which is not so far from the previous house where we’re living, the idea of transferring our PLDT line to the new house becomes a serious issue.
At first we hesitated to try if a single letter will work, so we thought of just opening a new account and terminating our old PLDT subscription. But after we inquired about possible ways to go about it, we learned that it was very easy.
PLDT Home Fibr/MyDSL offers two options when you request for a line transfer. First is the simultaneous transfer, and second is the transfer with effective date. So, there’s nothing to worry about your subscription if you will be moving in a new location. Many have tried this before including me, and it actually worked.
Related articles
- Switch to PLDT Home Fibr and get 50% off on plans for 6 months
- How to terminate your PLDT subscription
PLDT Simultaneous Transfer
The simultaneous transfer is mostly chosen by offices or business to sustain the connection until they finally moved into their new place. This will allow the subscriber to continuously access internet connection while the network provider is putting up the new line in your requested place. Meaning to say, the line in your old location will be cut off only if the line in your new location is already all set.
PLDT Transfer with Effective Date (Non-simultaneous)
This option will only be workable if you’re only moving into your new home or apartment space. Businesses and offices won’t choose this anyway. So for this option, the line will be cut while your transfer request is being processed. The connectivity will only resume once the line in your new location is all set up and actively working. For this option, you will not be billed for the period that your line is cut.
Requirements for PLDT line transfer or change address
- Account Owner’s valid I.D. One (1) copy. (Check this article for the list of valid IDs in the Philippines)
- A signed letter of request of the account owner, this includes the account name, account number, and the reason for transfer.
Note: Don’t forget to include the option you prefer in your letter of request.
All of these requirements can be emailed to customercare@pldt.com.ph. Alternatively, you may call 171 on your PLDT landline and talk to an agent about it.
But just like any other business transaction, you can save a lot of time waiting for their response if you could physically go to their nearest PLDT Business Center Office branch in your place and talk directly to their customer service representatives.
Transfer fee
PLDT line transfer will charge you a one-time payment of not less than Php1,100 on the top of your bill.
Change of billing date
Along with the transfer of your PLDT internet connection to a new place, the billing date of your PLDT will also be updated to a new one as it’s also depending on the area. The transfer fee will also be reflected on your next bill.
PLDT Fibr downgrade or DSL upgrade depending on availability
Before initiating the process, make sure to research and check if your current PLDT plan is available in the new area. If you’re on PLDT Fibr and it’s not available in your new location, you will be downgraded to DSL or broadband. But if you’re on PLDT broadband or DSL and the new place has Fibr support, you may opt to upgrade your subscription.
That’s it! If you have any questions, let us know in the comments below and we’ll gladly help you out.
How to transfer my PLDT land line and wifi? How much transfer fee? How long i’ll waiting to transfer my line at PLDT?
how long if i transfer my line to other address. How much transfer fee? and how to transfer my line PLDT.
How many days you will do the transferring? How long will i have to wait?
How many days you will do the transferring?
Can I possibly transfer my Home DSL account to a friend? “We’re moving out to subdivision and we have been told that they don’t allow any other connection on the area because they have their own connection.” Hoping someone could help us kung meron man dito nka experience. Thank you very much..😊
mag 2 months na ko kakahintay sa relocate halos lingo lingo na ko pumipila sa PLDT branch. wala naman problema sa account ko kasi bago ako lumipat binayaran ko lahat khit yung billing noong nag lockdown binayaran ko para mapabilis relocate pero hangan ngayon wala pa rin kahit tawag wala sila ginagawa. pag pumupunta ko sa branch sasabihin lang gagawan ng report e-email daw sa technical halos ganyan lagi sinasabi. sa kakapila ko dun baka dun pa ko mag ka covid 19, PUNYETA PLDT wala kayo silbi bilis nyo mag disconnect bagal nyo sa ibang action. Ang sabi nyo 2 to 3 weeks sa pag relocate hangan ngayon wala pa rin mag 2 month na ko kakabalik balik sa branch nyo.
Hi. Ask ko lng if nkabitan na kayo? Gano katagal bago nakabit? May nagpunta n sa amin technician last week pero yung subcon nila which is sila yung assigned mag set fiber sa labas ng area. Ngaun ang sabi nila may pupunta n tlg PLDT para nman iinstall n yung modem. Gusto ko sana malaman gano katagal mo inaantay from dun sa naginstall ng port to installation nmn ng modem. Kasi more than a month n tong request namen. Thank you
When you tried calling them the answer authomatic response will be “you have to wait for 30 min” pero kahit mag hantay ka ng 1 hr walang sasagot kung meron maghihintay ka talaga ilang araw ko ng pinaffolow up yung pag transfer pero wala mag hihintay ka lang talaga sa wala at mapapagod ka nalang katatawag sa phone telephone company and network provider na kung tutuusin dapat marang callcenters to reapond since malaki ang kita nila at konti lang and competitor nila… sobrang pahirap yung ginagawa nila sa mga customer nila kaya sana dapat mabigyan ng action tong mga to. Hindi pwede i excuse yung walang man power or kulang sa tao dahil call centers work from home now. Ang kaso sinasadya nalang nila na pag hintayin yung mga tao. Ngayun na may problema ang mga mga tao at kailangan ng comunication at network eto yung ambag ng mga company na to. Ang doblehin ang singil pahirapan ang mga tao sa pag hanap ng solusyon sa problema at katanungan nila. Hindi maka tao
Is it possible to have two PLDT services in the same address but has two different account holders?
for anyone doing this via email, apparently they have new procedures now. sent them a message thru email but was directed to message them on their facebook and was again directed to download their app.
May I ask what the status update is for you now? I first contacted them through Twitter, then Facebook and I was also directed to their app but I don’t know how to check the ‘progress’ of the Help Ticket I sent. No one has been picking up my calls in their customer service hotline either.
Always copy NTC. That might work for these telcos. When will PLDT franchise expire?