There are many reasons why subscribers cancel their phone or internet lines. Some are moving into a new place, while others are not completely satisfied with the service so they end up terminating the agreement with their provider. Today, we’ll teach you how you can close your PLDT account.
PLDT Termination Fee
There is no termination fee if the PLDT subscription is beyond the contract’s lock-in period, which is usually 2 years (24-months). But if you are still under the contract’s lock-in period, you will be required to pay for the termination.
The computation for PLDT pre-termination fee is usually three times the monthly cost of your subscription. For example, if you’re paying Php1,699 per month for a 20Mbps plan, the termination fee is Php1,699 x 3 which amounts to a total of Php5,097.
Why should you close your PLDT subscription?
A lot of people don’t really bother cancelling their internet or landline subscription. They just leave it be and they stop paying their bills. However, this is not a good idea because you will be blacklisted in PLDT. This means that you can no longer avail of their service in the future because your name and address are already marked with a bad record in their database.
Terminating your PLDT line is very easy and hassle-free than you think. You can cancel your PLDT MyDSL, PLDT Home WiFi, and other subscriptions by following these instructions. Here are the 4 easy steps on how to terminate your PLDT line.
See also: Switch to PLDT Home Fibr and get 50% off on plans for 6 months
How to close/cancel your PLDT account
Step 1
Make a call to your network provider. For PLDT, the hotline will be 171. The the customer service representative will give you the information about your outstanding bills that must be settled before you can proceed to the termination process.
Step 2
Prepare a Letter of Termination for PLDT. The letter must include the details about your account or subscriber name, account number, landline number, and of course the reason for termination. Do not forget to include the date.
You can write a simple letter detailing the disconnection request and the reason behind it, because PLDT representatives are required to make reports on the reason of termination. You can even write the letter on the spot at their office.
If you’re not good at writing, you can just say “I am closing the account because I no longer need a landline of internet service.” Or “I am closing my PLDT account because I am not satisfied with the service in our area and it’s getting terrible.” Or one of the most common reasons “I am closing this account because I am transferring residence and I want to try another new contract in there.”
Step 3
Go to the nearest PLDT office. Since you need to settle your payments, it is better to go physically in the nearest branch. The customer service representative will then give you the accurate computation of the pending bills that you need to settle. Make sure to bring the following to avoid any hassle.
PLDT termination requirements
- 1 valid ID (check this list)
- Termination letter
- Authorization letter (if needed)
- Cash
If the account owner cannot personally go to the PLDT office to file termination, a representative must bring an authorization letter together with his/her own valid ID.
Step 4
Wait for 2-3 weeks to process your request. The customer service will give you a call to confirm the termination. Sometimes they will ask you few questions about your termination request. After receiving a call, the termination may happen within 1-3 days.
Related
- How to request for a PLDT transfer of line to a new address
- PLDT Request Letter Sample for Line Transfer
Should you return the PLDT equipment?
All the equipment or modem will be surrendered to your network provider right after the termination. But if you paid for it in full, you may keep it to yourself.
You will be provided an acknowledgement receipt as a proof that you have already returned them to PLDT. Make sure to keep this receipt for future use or in case you encounter any problems.
Things to remember when closing down your PLDT plan
When you cancel your PLDT subscription, there’s a good chance that you won’t be able to get your telephone number back in the future. This is because PLDT, like other providers, recycles old numbers when they are no longer in use.
As for internet connection, it’s important to note that PLDT Fibr cabinets are often full because they have so many subscribers. So, in case you want to avail of their internet service again, you will probably wait a long time because there’s waiting list.
The termination process sometimes take a long time, so it is important to make follow-ups to the PLDT hotline provided to check the status of your request. Or if you have the time, you can just go to the nearest branch to check for updates.
That’s it! If you have any questions, don’t hesitate and ask them in the comments section below so we can help you out.
Have you experienced requesting termination of service from PLDT before? Share your story with us.
I have already dropped my termination request form including my termination letter to your drop box last august 18, 2020 in pldt cainta and paid in full all the total amount due.
How come that you sent me again a text message regarding my current bill amounting ₱1,299. 00 due september 14, 2020.
My account number:0266236360
Phone number: 0286416863
Location: cod compound, tayuman, binangonan, rizal
Please give immediate action on this matter.
Thank you.
you call this simple?
telcos should give an option like: just log in to your pldt account (web/app) and just click terminate my account. that is it.
Indeed, they act like they are the all-important BOSS when we are the one paying for the services, so no one owes anyone nothing. If anything, PLDT owe us a big ton if they dont provide us with their promised services properly.
Since march 15, 2020 i did not used my pldt landline ang wifi until now due to lockdown and i transfer at my province what should i do now they still email me my billing.
171 hold time is terrible. I’ve been trying for a few days but with no luck. Longest time on hold is 2hrs until I just hangup. Is there a better way to speak with them without going to their business office?
why i still recieve bills from pldt. i already applied and paid all terminition fee. please reply
Pls terminate may account in pldt. 0262193861. Maatagal ko na po ito pina terminate. Lumaki na yun boll ko dyan. Taon na po yan. D ko po babayaran yan. Dahal matagal na po ako ng sabi paterminate na po kso yun process pa daw kau .
Where is your nearest office in San Mateo Rizal
1 will terminate may account 1 yr na po yun mahigit. Lagi po ako tumatawag. Sinasabi ko putulin na. Tapos ngyn malaki na sisingiling nyo ako. D ko nmn ginamit yun ah.. paki terminate na pls
Can we do this disconnection process online or via email only without calling 171 and physically going to their office? Calling 171 takes ages, while going to their office is dangerous to one’s health due to COVID-19. Conection to PLDT FIBR is unstable and that a lot of people complain that it’s too hard to contact our fixed phone line (“not yet in service”, even if PLDT says there’s no problem with our phone line). We are switching to Globe.
As for some of the others here, do not post your account details here. This is not PLDT’s customer service website.
Can anyone help us? We have an outstanding bill of 7000 pesos with PLDT. We paid our bill last March 2020, but we moved out of our residence on March 15th. After that, we no longer paid for the PLDT since they will disconnect the internet once you failed to pay. Now, August 2020 PLDT is hounding my uncle (name registered in the PLDT acc) to pay 7000 pesos before terminating our internet. Is there a remedy for this? We were not able to benefit from the internet (since they did not provide anyway) and yet we still have to pay before its terminated? I don’t care if we get blacklisted since we will not avail of their services in the future. Any response is appreciated.
if you are sure you will not subscribe to any PLDT services in the future then do nothing. Though, I suggest you to talk to pldt and tell them your situation. I mean, some pldt subscribers can deduct their bills if they claim they dont have any internet for a significant amount of time. But if they are still hard headed about it, just blacklist PLDT in your memory.