There are many reasons why subscribers cancel their phone or internet lines. Some are moving into a new place, while others are not completely satisfied with the service so they end up terminating the agreement with their provider. Today, we’ll teach you how you can close your PLDT account.
PLDT Termination Fee
There is no termination fee if the PLDT subscription is beyond the contract’s lock-in period, which is usually 2 years (24-months). But if you are still under the contract’s lock-in period, you will be required to pay for the termination.
The computation for PLDT pre-termination fee is usually three times the monthly cost of your subscription. For example, if you’re paying Php1,699 per month for a 20Mbps plan, the termination fee is Php1,699 x 3 which amounts to a total of Php5,097.
Why should you close your PLDT subscription?
A lot of people don’t really bother cancelling their internet or landline subscription. They just leave it be and they stop paying their bills. However, this is not a good idea because you will be blacklisted in PLDT. This means that you can no longer avail of their service in the future because your name and address are already marked with a bad record in their database.
Terminating your PLDT line is very easy and hassle-free than you think. You can cancel your PLDT MyDSL, PLDT Home WiFi, and other subscriptions by following these instructions. Here are the 4 easy steps on how to terminate your PLDT line.
See also: Switch to PLDT Home Fibr and get 50% off on plans for 6 months
How to close/cancel your PLDT account
Step 1
Make a call to your network provider. For PLDT, the hotline will be 171. The the customer service representative will give you the information about your outstanding bills that must be settled before you can proceed to the termination process.
Step 2
Prepare a Letter of Termination for PLDT. The letter must include the details about your account or subscriber name, account number, landline number, and of course the reason for termination. Do not forget to include the date.
You can write a simple letter detailing the disconnection request and the reason behind it, because PLDT representatives are required to make reports on the reason of termination. You can even write the letter on the spot at their office.
If you’re not good at writing, you can just say “I am closing the account because I no longer need a landline of internet service.” Or “I am closing my PLDT account because I am not satisfied with the service in our area and it’s getting terrible.” Or one of the most common reasons “I am closing this account because I am transferring residence and I want to try another new contract in there.”
Step 3
Go to the nearest PLDT office. Since you need to settle your payments, it is better to go physically in the nearest branch. The customer service representative will then give you the accurate computation of the pending bills that you need to settle. Make sure to bring the following to avoid any hassle.
PLDT termination requirements
- 1 valid ID (check this list)
- Termination letter
- Authorization letter (if needed)
- Cash
If the account owner cannot personally go to the PLDT office to file termination, a representative must bring an authorization letter together with his/her own valid ID.
Step 4
Wait for 2-3 weeks to process your request. The customer service will give you a call to confirm the termination. Sometimes they will ask you few questions about your termination request. After receiving a call, the termination may happen within 1-3 days.
Related
- How to request for a PLDT transfer of line to a new address
- PLDT Request Letter Sample for Line Transfer
Should you return the PLDT equipment?
All the equipment or modem will be surrendered to your network provider right after the termination. But if you paid for it in full, you may keep it to yourself.
You will be provided an acknowledgement receipt as a proof that you have already returned them to PLDT. Make sure to keep this receipt for future use or in case you encounter any problems.
Things to remember when closing down your PLDT plan
When you cancel your PLDT subscription, there’s a good chance that you won’t be able to get your telephone number back in the future. This is because PLDT, like other providers, recycles old numbers when they are no longer in use.
As for internet connection, it’s important to note that PLDT Fibr cabinets are often full because they have so many subscribers. So, in case you want to avail of their internet service again, you will probably wait a long time because there’s waiting list.
The termination process sometimes take a long time, so it is important to make follow-ups to the PLDT hotline provided to check the status of your request. Or if you have the time, you can just go to the nearest branch to check for updates.
That’s it! If you have any questions, don’t hesitate and ask them in the comments section below so we can help you out.
Have you experienced requesting termination of service from PLDT before? Share your story with us.
Please PLDT company do something of it of it, we just paying our bill the your connection is terrible.
Today i was in PLDT office, to terminate my internet connection. Cause its been almost 2 weeks we dont have connection, and I been contacted the PLDT care service and they give a repair ticket and i was expecting that technician wil come and fix it, but no one showed up to fix the problem, and i contacted again, and they give me another new repair ticket and tell me i have to wait 3 to4 days. So i decided to go there im the office and talk to them about to terminate my internet connect. They just tell me that, they can’t disconnect my internet cause i have to finish 2 or 3 years contract. 😔😔
I think PLDT cannot ask for pre termination fee from us client because we don’t know that their is an existing policy that their is a lock in period of 2 years, we did not sign any contract at all. We want to terminate our subscription from them due to poor service and low internet connection. Please somebody answer me.
i got a call from pldt for my request for disconnection but they are asking me to give personal information. why will i do that??? please advise on how I can proceed.
Good day maam/sir i have already settled my account in the amount of 10987.00 with account number 0252471758 last July 06 2021 and i am made request for disconnection of same date and my question why the legal office of your company keep on message to me that i am ignoring their request to settled that amount and the thruth i am already settled it. Thank you and more power.
I would to terminate my PLDT account because of its poor WiFi connection..I paid my bill even if we were not able to use it well…can you terminate it immediately now..
Hi! I would like to ask your opinion on our current situation with PLDT. We stopped using PLDT for over a year now and started using another internet service, but we did not cancel our account and forget that we ever used PLDT, lol. But recently we receive an email from a law office stating that we need to settle our account and if not there will be a case against us. Is this email valid or we will just be blacklisted from PLDT, like what is stated in this blog? Thank you!
what if the account owner dies?
Last year pa ako nag request ng termination through emails and phone call sa mga customer service nyo pero walang action na ginawa. Di kayo nag rereply sa email pero ang bilis nyo mag send ng billing through email. Tuloy parin kayo padala ng billing kahit wala ng internet at dialtone since May 2020. Binalahura pa ng crew ninyo ang mga wirings at splitter na dapat nilang ayusin. Sino ang matutuwa sa serbisyo ninyo??? Bakit ako magbabayad na hindi ko naman nagagamit??? Very poor service ..
October. 08,2021 at 2:50 pm
Good afternoon Ma’am/Sir,
I would like to terminate our previous PLDT Account which is Account # 0144550986 for the reason that we subscribed to PLDT Home Fibr Plan.
Thank you so much, hoping for your quick response.
– Julieta Constantino
Old Phone Number: 0287750525
New Phone Number: 0287152740