The Senate Trade, Commerce, and Entrepreneurship Committee has approved a bill that seeks to penalize ‘hoax ordering.’
Known as Senate Bill No. 2302, the bill is designed to protect riders involved in delivery services for food, grocery, and other goods from unreasonable cancellations of orders, refusal to accept unpaid orders, and similar bogus transactions.
If enacted, the bill will enforce Know-Your-Customer rules to verify the customer’s identity and address. It also prohibits and penalizes customers who use another person’s information to register and order goods without consent.
Service providers, such as Grab and FoodPanda, will be prohibited from requiring riders to advance the required monetary amount to fulfill orders. In case confirmed orders are cancelled, the service providers will shoulder the expense and will be the ones to pursue claims from customers, not the riders.
Service providers who violate the prohibitions of SB 2302 will face imprisonment of up to six months and/or a fine of up to Php100,000.