There are many reasons why subscribers cancel their phone or internet lines. Some are moving into a new place, while others are not completely satisfied with the service so they end up terminating the agreement with their provider. Today, we’ll teach you how you can close your PLDT account.
PLDT Termination Fee
There is no termination fee if the PLDT subscription is beyond the contract’s lock-in period, which is usually 2 years (24-months). But if you are still under the contract’s lock-in period, you will be required to pay for the termination.
The computation for PLDT pre-termination fee is usually three times the monthly cost of your subscription. For example, if you’re paying Php1,699 per month for a 20Mbps plan, the termination fee is Php1,699 x 3 which amounts to a total of Php5,097.
Why should you close your PLDT subscription?
A lot of people don’t really bother cancelling their internet or landline subscription. They just leave it be and they stop paying their bills. However, this is not a good idea because you will be blacklisted in PLDT. This means that you can no longer avail of their service in the future because your name and address are already marked with a bad record in their database.
Terminating your PLDT line is very easy and hassle-free than you think. You can cancel your PLDT MyDSL, PLDT Home WiFi, and other subscriptions by following these instructions. Here are the 4 easy steps on how to terminate your PLDT line.
See also: Switch to PLDT Home Fibr and get 50% off on plans for 6 months
How to close/cancel your PLDT account
Step 1
Make a call to your network provider. For PLDT, the hotline will be 171. The the customer service representative will give you the information about your outstanding bills that must be settled before you can proceed to the termination process.
Step 2
Prepare a Letter of Termination for PLDT. The letter must include the details about your account or subscriber name, account number, landline number, and of course the reason for termination. Do not forget to include the date.
You can write a simple letter detailing the disconnection request and the reason behind it, because PLDT representatives are required to make reports on the reason of termination. You can even write the letter on the spot at their office.
If you’re not good at writing, you can just say “I am closing the account because I no longer need a landline of internet service.” Or “I am closing my PLDT account because I am not satisfied with the service in our area and it’s getting terrible.” Or one of the most common reasons “I am closing this account because I am transferring residence and I want to try another new contract in there.”
Step 3
Go to the nearest PLDT office. Since you need to settle your payments, it is better to go physically in the nearest branch. The customer service representative will then give you the accurate computation of the pending bills that you need to settle. Make sure to bring the following to avoid any hassle.
PLDT termination requirements
- 1 valid ID (check this list)
- Termination letter
- Authorization letter (if needed)
- Cash
If the account owner cannot personally go to the PLDT office to file termination, a representative must bring an authorization letter together with his/her own valid ID.
Step 4
Wait for 2-3 weeks to process your request. The customer service will give you a call to confirm the termination. Sometimes they will ask you few questions about your termination request. After receiving a call, the termination may happen within 1-3 days.
Related
- How to request for a PLDT transfer of line to a new address
- PLDT Request Letter Sample for Line Transfer
Should you return the PLDT equipment?
All the equipment or modem will be surrendered to your network provider right after the termination. But if you paid for it in full, you may keep it to yourself.
You will be provided an acknowledgement receipt as a proof that you have already returned them to PLDT. Make sure to keep this receipt for future use or in case you encounter any problems.
Things to remember when closing down your PLDT plan
When you cancel your PLDT subscription, there’s a good chance that you won’t be able to get your telephone number back in the future. This is because PLDT, like other providers, recycles old numbers when they are no longer in use.
As for internet connection, it’s important to note that PLDT Fibr cabinets are often full because they have so many subscribers. So, in case you want to avail of their internet service again, you will probably wait a long time because there’s waiting list.
The termination process sometimes take a long time, so it is important to make follow-ups to the PLDT hotline provided to check the status of your request. Or if you have the time, you can just go to the nearest branch to check for updates.
That’s it! If you have any questions, don’t hesitate and ask them in the comments section below so we can help you out.
Have you experienced requesting termination of service from PLDT before? Share your story with us.
you can terminate your account in PLDT if the reason is poor service. BECAUSE in the contract it stated that they WILL PROVIDE GOOD SERVICE. so meaning they breach the contract. just saying
while waiting in the process of termination and after i settle my outstanding account do i have to pay again upon termination.
I would like to cancel my application simce i no lknger need the wired internet connection. I tried to contact 171 hotline but voicemail said to log in to website.
I have no existing PLDT account uet but i wish to discontinue my application.
Do i still need to go to their office to ask them to cancel my application? We are under comminicty lockdown as of now. Can anyone help me cancelnit instead.
Since, I want an urgent installation cause i badly need it at home to work.And i think it takes time to install due to community lockdown. I only used wireless connection instead . So, I wish to Discontinue my application,since i don’t have any existing PLDT account and approvals. And also I can’t wait any longer.
We wish to terminate our pldt subscription due to some reasons, we are just student boarders at Gensan and due to the community lockdown, we are staying currently in our respective provinces. Unfortunately, there is no PLDT office branch here in out province. So how can we process the termination?
Our internet has been down for more than two weeks now and because of this I would like to terminate my account with PLDT, do I still need to pay termination fee even though it is their fault since they were not able to fix the issue?
Our internet has been down for 2 months because of lockdown and we would like to terminate my account. How can we process the termination without going to the office?
I am closing my pldt account because i am not satisfied with the poor services in our area and its getting terrible
I want to cancel my pldt ultera and will upgrade into pldt fibr. Please someone can assist us. We need to terminate the past contract because we are having a new one. Immediate response is highly appreciated. Thank you.
My contract has been expired many years ago but still continuing my subscription of my pldt home wifi of plan 1299. Due to lockdown, my children was forced to work from home and they want an urgent upgrade of my plan. Unfortunately, I tried to contact your 171 hotline but the voicemail said your call agent is not available. In view of this, i was forced to apply from other internet service provider since april 2020. Please serve this as my notice of cancellation and/or terminatiom of my contract. I would appreciate your immediate reelsponse. Thank you
Many subscribers posted their concern on their subscription. Are these sent to PLDT for their actions and will they receive any reply?
My contract with PLDT already expired last year, my previous subscription was 20mbps worth 1999 per month, but now 20mbps is only 1699 but PLDT still bills me 1999 for almost a year can I get a refund for overcharging, i doubt it is 20mbps also as always have poor connection, overall disappointed, i will terminate their service once n for all and check for a better ISP.
I tried a number of times to request disconnection. You will be prompted to My Home Account, you will never see an option to disconnect the service. All you’ll see are upgrade and boost with additional fees. The speedtest is showing only 20% serviceability for this line. VERY inefficient! GLOBE Fiber is much better. I get 80% serviceability. PLDT subscription is a waste!
I wish to terminate my current account because I no longer need a landline of internet service.
I am closing the account because I no longer need a landline of internet service.”
I have seen some time ago a “promo” that you can pay a certain amount of fee and you will no longer have a contract with PLDT. Does that still exist? I couldn’t find it on Google.
My contract with PLDT already expired last year, my previous subscription was 20mbps worth 1999 per month, but now 20mbps is only 1699 but PLDT still bills me 1999 for almost a year can I get a refund for overcharging, i doubt it is 20mbps also as always have poor connection, overall disappointed, i will terminate their service once n for all and check for a better ISP.
Currently I’m in abroad, and might be staying here for a year. Is it possible to transfer my Pldt internet connection to my family, then transfer to me again when I get back home to Phils?
why do people continue to comment on posts like these as if the OP was connected with the company? ang funny lang
I want to terminate my PLDT account 0025336984 with telephone number 0283723084.
Address: 80A Scout De Guia, Barangay Laging Handa Quezon City.
Reason for termination, financial problem.
Thank you.
LIPAT NA TAYONG LAHAT SA CONVERGE. BASURANG SERBISYO ANG HATID NG PLDT.
Napunta lang ako sa page na toh para lang malaman yung process ng termination
We submitted a letter of termination last June 12,2020 since we dont want to use the pldt phone and internet under the account of LUISITA A MARZAN under account # 0225601208 .
Hello, I wanna ask about What will I be going to do to pay the termination fee and submit my termination letter if the branch of the PLDT is far from where I live now? I hope someone will going to answer my question. Thank you. I badly needed.
Hi po . Please help me asap. How to cancel my application 1 day palang po hope you can help me .
Moms and dads – don’t post your details here. This is not a PLDT support website.
Kids – please guide your parents accordingly 😁
Terminating my PLDT account due to extremely poor service. Di bomba internet service nila. Tawag ka ngayon (spend at least 30mins) makakagamit ka ng internet for 1 to 2 days. After that, wala nanaman. Bomba ulit, tawag ulit….
To PLDT, your greed and desire for profit profit profit will eat you up dead. Your duopoly with Globe has rendered us, users, at your mercy.
i want to terminate my pldt acct no. 0252986170 with tel no 023728533, the reason is i don’t have internet since june 15, it’s so hard to call for repair, so i decide to end my contract since it’s always happen, I’m satisfied with the service since then. Thank you very much
Due to the Covid, we were not able to home so by the time we were able to go back home, we noted that we did not have internet. So we went and pay the 4 months from our account. We were expecting for the return of our internet but no net came back as days went by. We called and they said our lock in was terminated since March 26. What outrages me ws they did not tell us beforehand, they just let us pay April, May and June and telling us that can not be refunded that we should have called earlier, what is the best recommendation to this?
Good day!!!
Have applied for disconnection of my PLDT landline account 0071219178 tel 02885005 last June 19, 2020 at PLDT Las Pinas office paid P2,397.17 a disconnection form was dropped on your PLDT box outside of the entrance, howcome sent a text message regarding my current bill amounting to P1,692.12 due on July 30, 2020.
Hoping for your immediate attention on this matter.
Vwry truly yours
Lydia
Good afternoon po,
May i know the current status of my Ultera with account number 0707756646 under my name. As of this writing i have not received any billing statement from your end. Also i did not know if i already finish the lock in period with my ultera.
In this light i would like to terminate the said service as soon as possible. The hot line you given to us is not reachable at all.
Thanks.
sorry the account number is 0707656646 and not 0707756646
What’s the use of giving comment when no one is replying.
We had outage when we needed them the most, during the COVID period (April-May). We spent our personal data to compensate WFH and Onsite. Then, the service went back on June1 then down again on June 6 until now.
I had about 6 outage tickets for this account in just several months. It will take their months for their technical team to look at your problem would always put in-house wiring in their report. WHAT??
want to request for termination my account in PLDT any way how? without going to their office, the reason is poor connection since lockdown begin, trying to call 171 sometimes no once answer only the recoreded voicemail April and May 3 weeks no connection then 1 time answer my call in 171 then connection back but when july comes start also in troubling the connection paying with nothing.
I wanted to cancel my application because I no longer needed an internet connection due to. where having an modified lockdown again in our area. I tried to email them but they always blocking my email.
please can someone reply .
Can anyone help us? We have an outstanding bill of 7000 pesos with PLDT. We paid our bill last March 2020, but we moved out of our residence on March 15th. After that, we no longer paid for the PLDT since they will disconnect the internet once you failed to pay. Now, August 2020 PLDT is hounding my uncle (name registered in the PLDT acc) to pay 7000 pesos before terminating our internet. Is there a remedy for this? We were not able to benefit from the internet (since they did not provide anyway) and yet we still have to pay before its terminated? I don’t care if we get blacklisted since we will not avail of their services in the future. Any response is appreciated.
Can we do this disconnection process online or via email only without calling 171 and physically going to their office? Calling 171 takes ages, while going to their office is dangerous to one’s health due to COVID-19. Conection to PLDT FIBR is unstable and that a lot of people complain that it’s too hard to contact our fixed phone line (“not yet in service”, even if PLDT says there’s no problem with our phone line). We are switching to Globe.
As for some of the others here, do not post your account details here. This is not PLDT’s customer service website.
1 will terminate may account 1 yr na po yun mahigit. Lagi po ako tumatawag. Sinasabi ko putulin na. Tapos ngyn malaki na sisingiling nyo ako. D ko nmn ginamit yun ah.. paki terminate na pls
Where is your nearest office in San Mateo Rizal
Pls terminate may account in pldt. 0262193861. Maatagal ko na po ito pina terminate. Lumaki na yun boll ko dyan. Taon na po yan. D ko po babayaran yan. Dahal matagal na po ako ng sabi paterminate na po kso yun process pa daw kau .
why i still recieve bills from pldt. i already applied and paid all terminition fee. please reply
171 hold time is terrible. I’ve been trying for a few days but with no luck. Longest time on hold is 2hrs until I just hangup. Is there a better way to speak with them without going to their business office?
Since march 15, 2020 i did not used my pldt landline ang wifi until now due to lockdown and i transfer at my province what should i do now they still email me my billing.
you call this simple?
telcos should give an option like: just log in to your pldt account (web/app) and just click terminate my account. that is it.
I have already dropped my termination request form including my termination letter to your drop box last august 18, 2020 in pldt cainta and paid in full all the total amount due.
How come that you sent me again a text message regarding my current bill amounting ₱1,299. 00 due september 14, 2020.
My account number:0266236360
Phone number: 0286416863
Location: cod compound, tayuman, binangonan, rizal
Please give immediate action on this matter.
Thank you.
I want to cancel my application because I no longer needed an internet connection. I hope you understand.
Acc. No. 0298017091
Service Req. No. 1620421297
Phone No. 09502049455
Loc. Blk. 16 Exodus Floodway Riverside Brgy. Sta. Ana Taytay Rizal
MY ACC# 0246071160
Can i modify my subscription to only avail telephone service to reduce my monthly bill, rather then terminating my account. I am paying 1,300 per month although not utilizing the internet nor telephone services since April and will continue until Covid-19 situation is resolved. Currently I am out of philippines. Please advise
What if after my application they sent me an email and SMS stating that my application was CANCELLED. So I decided to apply to a different provider instead. But just today, they sent me an email with an account and subscription details. Do I still need to pay the termination fee? The service is not yet installed.
. If termination is made during the lock-in period as stated in the Subscriber Application Form, the Subscriber shall pay a pre-termination fee in the amount of the full Monthly Service Fee multiplied by the number of the months left in the lock-in period as stated in the Subscriber Application Form or as may be specified at the sole discretion of SBI
-from pldt Terms and condition.
if your plan is p1299 and you pre-terminate say a year later, you will pay the remaining 24 months plus other termination fees not 1299×3.
Pls do some research.
i need my subscription terminated. ever since the pandemic started and the quarantined happened back in march i was not able to go back home. no one was using the internet nor the landline yet the bill keeps going. the hotline waiting time was too long.
i won’t waste my time calling them… getting through with their customer care hotline will transform you into a monster! i have spoken with one call center sometime in january this year when they inquired of a pending bill payment… i said i wont pay for something i never used since the internet was disconnected already, they better disconnect the line at all… until then, they continued sending bills with the internet service still included though no longer accessible… until this september, they disconnected and yet they still billed me with more than P12k… pldt is in the business of communication but doesnt know how to communicate propertly– mvp is stupid rich!
its almost a month now (aug 27) when my pldt landline and internet connection was disconnected for unknown reason. Ive reported the incident to PLDT HOME at messenger, almost everyday and the only answer i got was the repair ticket #. I was thinking of terminating my subscription because or poor service. And i expect that someone from PLDT will update me on the status through my email but sadly they can’t do that. Ive been a loyal subscriber of PLDT for more than 30 years ans rhis is what i got. Bit i’m still hoping that thru this comment PLDT would give noticed t9 my complaint. Please, i’ve not used your services since august 27, so i expect thay you will not charge me of anything. BE FAIR PLEASE AND LEARN TO TAKE CARE OF YOUR LOYAL SUBSCRIBER. Thanks. Fernando SC Antonio