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NoypiGeeks

in How to's, Internet, Telecoms

How to terminate your PLDT subscription

4 easy steps in closing down your PLDT Fibr/DSL/telephone account

by Adam Parnala January 22, 2020, 12:38 AM 72 Comments

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How to terminate PLDT subscription

There are many reasons why subscribers cancel their phone or internet lines. Some are moving into a new place, while others are not completely satisfied with the service so they end up terminating the agreement with their provider. Today, we’ll teach you how you can close your PLDT account.

PLDT Termination Fee

There is no termination fee if the PLDT subscription is beyond the contract’s lock-in period, which is usually 2 years (24-months). But if you are still under the contract’s lock-in period, you will be required to pay for the termination.

The computation for PLDT pre-termination fee is usually three times the monthly cost of your subscription. For example, if you’re paying Php1,699 per month for a 20Mbps plan, the termination fee is Php1,699 x 3 which amounts to a total of Php5,097.

Why should you close your PLDT subscription?

A lot of people don’t really bother cancelling their internet or landline subscription. They just leave it be and they stop paying their bills. However, this is not a good idea because you will be blacklisted in PLDT. This means that you can no longer avail of their service in the future because your name and address are already marked with a bad record in their database.

Terminating your PLDT line is very easy and hassle-free than you think. You can cancel your PLDT MyDSL, PLDT Home WiFi, and other subscriptions by following these instructions. Here are the 4 easy steps on how to terminate your PLDT line.

Internet-826719

See also: Switch to PLDT Home Fibr and get 50% off on plans for 6 months

How to close/cancel your PLDT account

Step 1

Make a call to your network provider. For PLDT, the hotline will be 171. The the customer service representative will give you the information about your outstanding bills that must be settled before you can proceed to the termination process.

Step 2

Prepare a Letter of Termination for PLDT. The letter must include the details about your account or subscriber name, account number, landline number, and of course the reason for termination. Do not forget to include the date.

You can write a simple letter detailing the disconnection request and the reason behind it, because PLDT representatives are required to make reports on the reason of termination. You can even write the letter on the spot at their office.

If you’re not good at writing, you can just say “I am closing the account because I no longer need a landline of internet service.” Or “I am closing my PLDT account because I am not satisfied with the service in our area and it’s getting terrible.” Or one of the most common reasons “I am closing this account because I am transferring residence and I want to try another new contract in there.”

PLDT-office-281912

Step 3

Go to the nearest PLDT office. Since you need to settle your payments, it is better to go physically in the nearest branch. The customer service representative will then give you the accurate computation of the pending bills that you need to settle. Make sure to bring the following to avoid any hassle.

PLDT termination requirements

  • 1 valid ID (check this list)
  • Termination letter
  • Authorization letter (if needed)
  • Cash

If the account owner cannot personally go to the PLDT office to file termination, a representative must bring an authorization letter together with his/her own valid ID.

Step 4

Wait for 2-3 weeks to process your request. The customer service will give you a call to confirm the termination. Sometimes they will ask you few questions about your termination request. After receiving a call, the termination may happen within 1-3 days.

Related

  • How to request for a PLDT transfer of line to a new address
  • PLDT Request Letter Sample for Line Transfer

Should you return the PLDT equipment?

All the equipment or modem will be surrendered to your network provider right after the termination. But if you paid for it in full, you may keep it to yourself.

You will be provided an acknowledgement receipt as a proof that you have already returned them to PLDT. Make sure to keep this receipt for future use or in case you encounter any problems.

Light-bulb-927101

Things to remember when closing down your PLDT plan

When you cancel your PLDT subscription, there’s a good chance that you won’t be able to get your telephone number back in the future. This is because PLDT, like other providers, recycles old numbers when they are no longer in use.

As for internet connection, it’s important to note that PLDT Fibr cabinets are often full because they have so many subscribers. So, in case you want to avail of their internet service again, you will probably wait a long time because there’s waiting list.

The termination process sometimes take a long time, so it is important to make follow-ups to the PLDT hotline provided to check the status of your request. Or if you have the time, you can just go to the nearest branch to check for updates.

That’s it! If you have any questions, don’t hesitate and ask them in the comments section below so we can help you out.

Have you experienced requesting termination of service from PLDT before? Share your story with us.

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Cancel PLDT internetContract termination PLDT subscriptionHotHow to close PLDT accountPLDTPLDT termination of service

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  1. Dan says:
    January 26, 2020 at 3:36 PM

    you can terminate your account in PLDT if the reason is poor service. BECAUSE in the contract it stated that they WILL PROVIDE GOOD SERVICE. so meaning they breach the contract. just saying

    Reply
  2. jhunne arth l. casamena says:
    March 10, 2020 at 7:33 AM

    while waiting in the process of termination and after i settle my outstanding account do i have to pay again upon termination.

    Reply
  3. Lehny Bajita says:
    March 23, 2020 at 8:15 AM

    I would like to cancel my application simce i no lknger need the wired internet connection. I tried to contact 171 hotline but voicemail said to log in to website.
    I have no existing PLDT account uet but i wish to discontinue my application.
    Do i still need to go to their office to ask them to cancel my application? We are under comminicty lockdown as of now. Can anyone help me cancelnit instead.

    Reply
  4. Diego Real says:
    March 26, 2020 at 8:01 PM

    Since, I want an urgent installation cause i badly need it at home to work.And i think it takes time to install due to community lockdown. I only used wireless connection instead . So, I wish to Discontinue my application,since i don’t have any existing PLDT account and approvals. And also I can’t wait any longer.

    Reply
    • Winniebel Gose says:
      April 14, 2020 at 10:40 PM

      We wish to terminate our pldt subscription due to some reasons, we are just student boarders at Gensan and due to the community lockdown, we are staying currently in our respective provinces. Unfortunately, there is no PLDT office branch here in out province. So how can we process the termination?

      Reply
  5. laurenz vien says:
    April 22, 2020 at 12:38 PM

    Our internet has been down for more than two weeks now and because of this I would like to terminate my account with PLDT, do I still need to pay termination fee even though it is their fault since they were not able to fix the issue?

    Reply
    • Jessica Alyza Alojipan says:
      May 19, 2020 at 11:13 AM

      Our internet has been down for 2 months because of lockdown and we would like to terminate my account. How can we process the termination without going to the office?

      Reply
  6. Mary madulid says:
    May 11, 2020 at 1:29 PM

    I am closing my pldt account because i am not satisfied with the poor services in our area and its getting terrible

    Reply
    • Michelle Mildred Haman says:
      October 10, 2020 at 10:09 PM

      Hi i just want to confirm my cancellation of service because were not able to visit to your office because of locked down last June 2020, i have talked to one of your agent regarding my request to cancel the service since we are moving to different address and no line of sight of your service in my new place,he advised me to settle the balance only which we did and he will take care of it…but recently i have recieved a text messages regarding my outstanding balance..why?
      Pleàse Check
      Thanks

      Reply
  7. Ana Katrina Lazatin says:
    May 19, 2020 at 1:02 PM

    I want to cancel my pldt ultera and will upgrade into pldt fibr. Please someone can assist us. We need to terminate the past contract because we are having a new one. Immediate response is highly appreciated. Thank you.

    Reply
  8. Arlene H. Taguinod says:
    May 19, 2020 at 2:53 PM

    My contract has been expired many years ago but still continuing my subscription of my pldt home wifi of plan 1299. Due to lockdown, my children was forced to work from home and they want an urgent upgrade of my plan. Unfortunately, I tried to contact your 171 hotline but the voicemail said your call agent is not available. In view of this, i was forced to apply from other internet service provider since april 2020. Please serve this as my notice of cancellation and/or terminatiom of my contract. I would appreciate your immediate reelsponse. Thank you

    Reply
  9. Roberto B. Lopez says:
    May 23, 2020 at 1:40 PM

    Many subscribers posted their concern on their subscription. Are these sent to PLDT for their actions and will they receive any reply?

    Reply
    • LORALIE Tu says:
      May 27, 2020 at 10:31 PM

      My contract with PLDT already expired last year, my previous subscription was 20mbps worth 1999 per month, but now 20mbps is only 1699 but PLDT still bills me 1999 for almost a year can I get a refund for overcharging, i doubt it is 20mbps also as always have poor connection, overall disappointed, i will terminate their service once n for all and check for a better ISP.

      Reply
  10. sherry says:
    May 24, 2020 at 4:50 PM

    I tried a number of times to request disconnection. You will be prompted to My Home Account, you will never see an option to disconnect the service. All you’ll see are upgrade and boost with additional fees. The speedtest is showing only 20% serviceability for this line. VERY inefficient! GLOBE Fiber is much better. I get 80% serviceability. PLDT subscription is a waste!

    Reply
    • Hizuka007 says:
      October 9, 2020 at 8:21 AM

      Lol. Why are some posted their concerns as if this site is an official site of pldt. Lol to all of you 😆

      Reply
  11. son myung ae says:
    May 26, 2020 at 12:18 AM

    I wish to terminate my current account because I no longer need a landline of internet service.

    Reply
  12. Samantha Torres says:
    May 26, 2020 at 1:43 PM

    I am closing the account because I no longer need a landline of internet service.”

    Reply
  13. Sonny Alunan says:
    May 27, 2020 at 9:55 AM

    I have seen some time ago a “promo” that you can pay a certain amount of fee and you will no longer have a contract with PLDT. Does that still exist? I couldn’t find it on Google.

    Reply
  14. LORALIE Tu says:
    May 27, 2020 at 10:35 PM

    My contract with PLDT already expired last year, my previous subscription was 20mbps worth 1999 per month, but now 20mbps is only 1699 but PLDT still bills me 1999 for almost a year can I get a refund for overcharging, i doubt it is 20mbps also as always have poor connection, overall disappointed, i will terminate their service once n for all and check for a better ISP.

    Reply
  15. Edwina Nartea says:
    June 3, 2020 at 12:14 PM

    Currently I’m in abroad, and might be staying here for a year. Is it possible to transfer my Pldt internet connection to my family, then transfer to me again when I get back home to Phils?

    Reply
  16. Lizabeth says:
    June 12, 2020 at 11:44 AM

    why do people continue to comment on posts like these as if the OP was connected with the company? ang funny lang

    Reply
  17. Luis R. Navarro says:
    June 13, 2020 at 4:27 PM

    I want to terminate my PLDT account 0025336984 with telephone number 0283723084.
    Address: 80A Scout De Guia, Barangay Laging Handa Quezon City.
    Reason for termination, financial problem.
    Thank you.

    Reply
  18. Pee noise69 says:
    June 14, 2020 at 5:33 PM

    LIPAT NA TAYONG LAHAT SA CONVERGE. BASURANG SERBISYO ANG HATID NG PLDT.
    Napunta lang ako sa page na toh para lang malaman yung process ng termination

    Reply
  19. Edgardo Marzan says:
    June 15, 2020 at 8:36 PM

    We submitted a letter of termination last June 12,2020 since we dont want to use the pldt phone and internet under the account of LUISITA A MARZAN under account # 0225601208 .

    Reply
  20. Je says:
    June 16, 2020 at 3:27 PM

    Hello, I wanna ask about What will I be going to do to pay the termination fee and submit my termination letter if the branch of the PLDT is far from where I live now? I hope someone will going to answer my question. Thank you. I badly needed.

    Reply
  21. Barbs says:
    June 24, 2020 at 11:42 PM

    Hi po . Please help me asap. How to cancel my application 1 day palang po hope you can help me .

    Reply
  22. Marvin De Leon says:
    July 1, 2020 at 8:52 AM

    Moms and dads – don’t post your details here. This is not a PLDT support website.
    Kids – please guide your parents accordingly 😁

    Terminating my PLDT account due to extremely poor service. Di bomba internet service nila. Tawag ka ngayon (spend at least 30mins) makakagamit ka ng internet for 1 to 2 days. After that, wala nanaman. Bomba ulit, tawag ulit….

    To PLDT, your greed and desire for profit profit profit will eat you up dead. Your duopoly with Globe has rendered us, users, at your mercy.

    Reply
  23. gina a. jarcia says:
    July 9, 2020 at 7:24 PM

    i want to terminate my pldt acct no. 0252986170 with tel no 023728533, the reason is i don’t have internet since june 15, it’s so hard to call for repair, so i decide to end my contract since it’s always happen, I’m satisfied with the service since then. Thank you very much

    Reply
  24. Karla says:
    July 10, 2020 at 6:20 PM

    Due to the Covid, we were not able to home so by the time we were able to go back home, we noted that we did not have internet. So we went and pay the 4 months from our account. We were expecting for the return of our internet but no net came back as days went by. We called and they said our lock in was terminated since March 26. What outrages me ws they did not tell us beforehand, they just let us pay April, May and June and telling us that can not be refunded that we should have called earlier, what is the best recommendation to this?

    Reply
  25. Lydia Sandstig says:
    July 20, 2020 at 1:11 AM

    Good day!!!

    Have applied for disconnection of my PLDT landline account 0071219178 tel 02885005 last June 19, 2020 at PLDT Las Pinas office paid P2,397.17 a disconnection form was dropped on your PLDT box outside of the entrance, howcome sent a text message regarding my current bill amounting to P1,692.12 due on July 30, 2020.

    Hoping for your immediate attention on this matter.
    Vwry truly yours

    Lydia

    Reply
  26. Leo Fajardo says:
    July 20, 2020 at 3:41 PM

    Good afternoon po,
    May i know the current status of my Ultera with account number 0707756646 under my name. As of this writing i have not received any billing statement from your end. Also i did not know if i already finish the lock in period with my ultera.

    In this light i would like to terminate the said service as soon as possible. The hot line you given to us is not reachable at all.

    Thanks.

    Reply
  27. Leo Fajardo says:
    July 20, 2020 at 3:44 PM

    sorry the account number is 0707656646 and not 0707756646

    Reply
    • Marius Dejess says:
      July 24, 2020 at 12:07 AM

      What’s the use of giving comment when no one is replying.

      Reply
  28. jUN says:
    July 29, 2020 at 2:29 PM

    We had outage when we needed them the most, during the COVID period (April-May). We spent our personal data to compensate WFH and Onsite. Then, the service went back on June1 then down again on June 6 until now.

    I had about 6 outage tickets for this account in just several months. It will take their months for their technical team to look at your problem would always put in-house wiring in their report. WHAT??

    Reply
  29. amelyn says:
    August 3, 2020 at 8:43 AM

    want to request for termination my account in PLDT any way how? without going to their office, the reason is poor connection since lockdown begin, trying to call 171 sometimes no once answer only the recoreded voicemail April and May 3 weeks no connection then 1 time answer my call in 171 then connection back but when july comes start also in troubling the connection paying with nothing.

    Reply
  30. ritchel balasabas says:
    August 4, 2020 at 6:17 PM

    I wanted to cancel my application because I no longer needed an internet connection due to. where having an modified lockdown again in our area. I tried to email them but they always blocking my email.
    please can someone reply .

    Reply
  31. Ashen says:
    August 13, 2020 at 12:14 PM

    Can anyone help us? We have an outstanding bill of 7000 pesos with PLDT. We paid our bill last March 2020, but we moved out of our residence on March 15th. After that, we no longer paid for the PLDT since they will disconnect the internet once you failed to pay. Now, August 2020 PLDT is hounding my uncle (name registered in the PLDT acc) to pay 7000 pesos before terminating our internet. Is there a remedy for this? We were not able to benefit from the internet (since they did not provide anyway) and yet we still have to pay before its terminated? I don’t care if we get blacklisted since we will not avail of their services in the future. Any response is appreciated.

    Reply
    • Mark S says:
      October 26, 2020 at 4:48 AM

      if you are sure you will not subscribe to any PLDT services in the future then do nothing. Though, I suggest you to talk to pldt and tell them your situation. I mean, some pldt subscribers can deduct their bills if they claim they dont have any internet for a significant amount of time. But if they are still hard headed about it, just blacklist PLDT in your memory.

      Reply
  32. Lorenzo says:
    August 19, 2020 at 10:12 AM

    Can we do this disconnection process online or via email only without calling 171 and physically going to their office? Calling 171 takes ages, while going to their office is dangerous to one’s health due to COVID-19. Conection to PLDT FIBR is unstable and that a lot of people complain that it’s too hard to contact our fixed phone line (“not yet in service”, even if PLDT says there’s no problem with our phone line). We are switching to Globe.

    As for some of the others here, do not post your account details here. This is not PLDT’s customer service website.

    Reply
  33. Michelle agulay says:
    August 19, 2020 at 10:44 AM

    1 will terminate may account 1 yr na po yun mahigit. Lagi po ako tumatawag. Sinasabi ko putulin na. Tapos ngyn malaki na sisingiling nyo ako. D ko nmn ginamit yun ah.. paki terminate na pls

    Reply
  34. Gabriel says:
    August 20, 2020 at 3:18 PM

    Where is your nearest office in San Mateo Rizal

    Reply
  35. Michelle agulay says:
    August 24, 2020 at 1:50 PM

    Pls terminate may account in pldt. 0262193861. Maatagal ko na po ito pina terminate. Lumaki na yun boll ko dyan. Taon na po yan. D ko po babayaran yan. Dahal matagal na po ako ng sabi paterminate na po kso yun process pa daw kau .

    Reply
  36. Randolf Garcia says:
    August 30, 2020 at 3:01 PM

    why i still recieve bills from pldt. i already applied and paid all terminition fee. please reply

    Reply
  37. pidjey says:
    September 3, 2020 at 11:42 AM

    171 hold time is terrible. I’ve been trying for a few days but with no luck. Longest time on hold is 2hrs until I just hangup. Is there a better way to speak with them without going to their business office?

    Reply
  38. Aileen Guilongan says:
    September 3, 2020 at 4:26 PM

    Since march 15, 2020 i did not used my pldt landline ang wifi until now due to lockdown and i transfer at my province what should i do now they still email me my billing.

    Reply
  39. w says:
    September 4, 2020 at 8:23 PM

    you call this simple?

    telcos should give an option like: just log in to your pldt account (web/app) and just click terminate my account. that is it.

    Reply
    • Mark S says:
      October 26, 2020 at 4:52 AM

      Indeed, they act like they are the all-important BOSS when we are the one paying for the services, so no one owes anyone nothing. If anything, PLDT owe us a big ton if they dont provide us with their promised services properly.

      Reply
  40. Marivic g. Tolentino says:
    September 7, 2020 at 6:28 PM

    I have already dropped my termination request form including my termination letter to your drop box last august 18, 2020 in pldt cainta and paid in full all the total amount due.
    How come that you sent me again a text message regarding my current bill amounting ₱1,299. 00 due september 14, 2020.
    My account number:0266236360
    Phone number: 0286416863
    Location: cod compound, tayuman, binangonan, rizal
    Please give immediate action on this matter.
    Thank you.

    Reply
  41. Analie Legaspi Paigan says:
    September 9, 2020 at 9:46 PM

    I want to cancel my application because I no longer needed an internet connection. I hope you understand.

    Acc. No. 0298017091
    Service Req. No. 1620421297
    Phone No. 09502049455
    Loc. Blk. 16 Exodus Floodway Riverside Brgy. Sta. Ana Taytay Rizal

    Reply
  42. Hassan Alsenan says:
    September 10, 2020 at 8:41 PM

    MY ACC# 0246071160
    Can i modify my subscription to only avail telephone service to reduce my monthly bill, rather then terminating my account. I am paying 1,300 per month although not utilizing the internet nor telephone services since April and will continue until Covid-19 situation is resolved. Currently I am out of philippines. Please advise

    Reply
  43. Cyrene Dones says:
    September 19, 2020 at 4:19 PM

    What if after my application they sent me an email and SMS stating that my application was CANCELLED. So I decided to apply to a different provider instead. But just today, they sent me an email with an account and subscription details. Do I still need to pay the termination fee? The service is not yet installed.

    Reply
    • Mark S says:
      October 26, 2020 at 4:54 AM

      What have you decided to do?

      Reply
  44. ev says:
    September 19, 2020 at 8:41 PM

    . If termination is made during the lock-in period as stated in the Subscriber Application Form, the Subscriber shall pay a pre-termination fee in the amount of the full Monthly Service Fee multiplied by the number of the months left in the lock-in period as stated in the Subscriber Application Form or as may be specified at the sole discretion of SBI
    -from pldt Terms and condition.

    if your plan is p1299 and you pre-terminate say a year later, you will pay the remaining 24 months plus other termination fees not 1299×3.

    Pls do some research.

    Reply
  45. sherlita Reyes says:
    September 22, 2020 at 9:24 AM

    i need my subscription terminated. ever since the pandemic started and the quarantined happened back in march i was not able to go back home. no one was using the internet nor the landline yet the bill keeps going. the hotline waiting time was too long.

    Reply
  46. Nathaniel U. Santos says:
    September 25, 2020 at 2:42 AM

    i won’t waste my time calling them… getting through with their customer care hotline will transform you into a monster! i have spoken with one call center sometime in january this year when they inquired of a pending bill payment… i said i wont pay for something i never used since the internet was disconnected already, they better disconnect the line at all… until then, they continued sending bills with the internet service still included though no longer accessible… until this september, they disconnected and yet they still billed me with more than P12k… pldt is in the business of communication but doesnt know how to communicate propertly– mvp is stupid rich!

    Reply
  47. Fernando Antonio says:
    September 27, 2020 at 7:47 PM

    its almost a month now (aug 27) when my pldt landline and internet connection was disconnected for unknown reason. Ive reported the incident to PLDT HOME at messenger, almost everyday and the only answer i got was the repair ticket #. I was thinking of terminating my subscription because or poor service. And i expect that someone from PLDT will update me on the status through my email but sadly they can’t do that. Ive been a loyal subscriber of PLDT for more than 30 years ans rhis is what i got. Bit i’m still hoping that thru this comment PLDT would give noticed t9 my complaint. Please, i’ve not used your services since august 27, so i expect thay you will not charge me of anything. BE FAIR PLEASE AND LEARN TO TAKE CARE OF YOUR LOYAL SUBSCRIBER. Thanks. Fernando SC Antonio

    Reply
  48. Michelle Mildred Haman says:
    October 10, 2020 at 8:52 PM

    Hi i just want to confirm my cancellation of service because were not able to visit to your office because of locked down last June 2020, i have talked to one of your agent regarding my request to cancel the service since we are moving to different address and no line of sight of your service in my new place,he advised me to settle the balance only which we did and he will take care of it…but recently i have recieved a text messages regarding my outstanding balance..why?
    Pleàse Check
    Thanks

    Reply
  49. Joseph A says:
    October 12, 2020 at 3:08 PM

    Why are you people asking about your termination/disconnection/connection application status?
    Send your concerns to the appropriate channels — Twitter or Facebook.

    I have a question:
    Can PLDT switch a subscription from DSL for Fibr without the letting the customer know?
    For a long time I was using DSL. Then one time I had connection problems and when the modem was changed, I noticed my WIFI username had the word FIBR on it instead of HOMEDSL. I don’t remember being asked to switch or signing anything that mentioned switching my internet connection.

    Can they just do that? And will I be put under a new lock-in period for that?
    I’ve been a subscriber since 2014 and I think the switch happened in 2019.
    I’m just afraid they’ll put me under a new lock-in period. I’m planning to have my subscription terminated because of bad service, which is very very unfortunate.

    I hope someone can shed some light on this. Thank you.

    Reply
    • Mark S says:
      October 26, 2020 at 4:39 AM

      just call 171, ask what current plan you are subscribed to then ask if you are still within lock-in period. If you are no longer within lock-in period, you can just call them again (171) and request for termination. This process will take 2 – 3 weeks so make sure to do it 3-4 weeks before the day PLDT will send your next month bill.

      Reply
      • Mark S says:
        October 26, 2020 at 4:42 AM

        Also, make sure to have at least a 3 hour free time cause you will do a lot of waiting (1-2 hours of waiting for me every single call I made in my experience at least) before your call will be answered.

        Reply
  50. Bambi chua says:
    October 15, 2020 at 1:07 PM

    Termination landline, telephone number 8-2432602
    The person went home during pandemic. The condo will
    Settle it

    Reply
  51. Charo says:
    October 19, 2020 at 12:26 PM

    To be honest, PLDT is one big hassle. As of today 10/19 my mother, a senior citizen had to queue to PLDT Business office just to disconnect our PLDT phone service. Because of the “competency” of some PLDT staff, we cannot get any decent response from their customer care email.

    Reply
    • Mark S says:
      October 26, 2020 at 4:56 AM

      Were you able to terminate it?

      Reply
  52. Brice says:
    November 9, 2020 at 11:11 AM

    PLDT is a communications company, but doing a very very poor job at it. There are thousands of customer service complaints and issues UNRESOLVED. Not sure what the organization is doing about it. #MannyPangilinan #MVP

    Reply
  53. Cristalene L.jamito says:
    November 9, 2020 at 8:41 PM

    How to cancel may application to PLDT ??

    Reply
  54. Rouel de Mesa says:
    November 19, 2020 at 7:43 PM

    I want it terminated due to no phone/internet since Oct 16, 2020. I went to your office but there is a 1 day waiting line for all those unsatisfied costumers. With this, i cannot risk my health just for this.
    Acct # 02-31908137
    Tel # 0283510008

    Reply
  55. Prima123 says:
    November 24, 2020 at 1:26 AM

    Isn’t this just a website for steps to do when terminating ur account??? Why are people sending their info’s and complaints in this page?

    Reply
  56. Maria Elena Alayon says:
    November 26, 2020 at 1:39 PM

    i want to cancel my subscription in PLDT

    Reply
  57. EDUARDO ANDANTE YAP says:
    December 3, 2020 at 11:26 AM

    Sorry to say that I am closing this account because I am transferring residence .thank you . Account Name : EDUARDO ANDANTE YAP Account Address: 4600 Casino st Brgy.Palanan Makati City Account Number : 0258877128 Telephone Number: 0288211196

    Reply
  58. Devi an Bitong says:
    December 19, 2020 at 10:15 PM

    I dont know whats hapoening to PLDT, it seems they’re delaying the request for termination to prolong the payment.

    Reply
  59. Prudence Peace V. Bustamante says:
    January 4, 2021 at 12:11 PM

    I went to PLDT Surigao branch I ask the teller of my possible bills and payments if I will terminate my connection under contract, he said I’m going to pay 1399 x 3 plus 2500 telephone disconnection fee plus my 1399 current billing. Is the 2500 really included? because i don’t agree with it.

    Reply
  60. Lher Austria says:
    January 4, 2021 at 1:05 PM

    I’d like to terminate or close my account because we didn’t use the line since last September 2020 coz we move to another place…pls help me terminate my account🙏🙏🙏pls reply to my email address…

    Reply

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