How to recover Garena account

Did you forget your password or did your account get hacked? Today, we’ll help guide you on how to retrieve your Garena account.

Losing access to a Garena account is quite tough as it’s really important if you’re playing any of the developer’s games.

Securing an account allows you to save all your game progress and in-game purchases over the cloud. This is great not just for safe-keeping, but also allows you to switch between devices and continue the game from where you left off.

But what if you lose your account from a hack, forgotten password, or any other reason? We’ll teach you how you can recover your Garena account in case such an incident happens.

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Why can’t I access my Garena account?

If you can’t access your Garena account, chances are, you’re typing the wrong password, you’ve been banned, or worse, your account has been hacked.

There’s also a chance that you may be typing your summoner name. So before trying to fix your account, make sure you’re actually inputting your account username.

How to retrieve/reset Garena account password

Step 1: Go to the Garena Reset Password page here.

Step 2: Type the email or username that is associated with your account. If you can’t remember them, you can check the second box and input the associated phone number instead. Type the CAPTCHA correctly and click Next.

Step 3: You will receive a verification code on your email or phone number, depending on what you chose.

Step 4: Go back to the Garena Pasword Recovery page and type the verification code you just received. Then, click Confirm.

Step 5: Finally, type in your new password. It’s best two use three random words as a password, so it’s tougher to crack yet still easy to remember.

How to contact customer service to recover Garena account

Step 1: Open your email and write a new one to be sent to accountsam@garena.com.

Step 2: In the subject field, type “My Garena Account”.

Step 3: On the email body, provide your Garena username, summoner name, the original email ID that you used to create an account, and if you have one, a shell purchase transaction to help speed up the verification process.

Step 4: Once the email has been sent, wait until you get a response from the Garena Customer Care representative. They should get back to you asking for more information that will help verify your identity before they can finally give back your account.

How long before I can recover my Garena account?

There’s a verification process if you’re recovering your account with the help of a customer representative. This is to ensure that you’re the real owner of the said account. That process may take 3 to 7 days, as the emailing back and forth could take some time.

Why is my Garena account banned?

Garena, like many game developers, is quite tough in implementing its anti-abuse policy to create a safer environment for its players.

Your account may have been banned if you’re guilty of committing any of the violations — some of which are listed below. But if you think you didn’t commit any abuse, you can contact Garena via the steps above to appeal your case.

• Use of unauthorized programs, skin mods, etc.
• Modifying, tampering or editing of the game client, Servers or game data and/or hacking apps
• Abusing bugs
• Verbal abuse against other players
• Teaming

Those are the ways that will help you recover your account. If you have further questions, let us know and we’ll try to answer them below.