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How to request for a PLDT transfer of line to a new address

Here’s everything you need to know if you want to do a PLDT line transfer

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If you’re planning on transferring your PLDT internet connection to a new location, here’s how you can do it.

Moving into a new house or office can be stressful, you need to pack all your things, without missing even a single item on your list. But these are not just the things you need to focus on when moving into a new place for good, all your subscriptions, mails, and bills must come with you.

And one of the most important subscriptions that you can never ever leave without is your internet connection, which must be transferred to your new place. Well, it’s not that stressful than you think, though there are some requirements that you need to submit before it will actually work.

If you are still in a contract with PLDT and you want to continue your subscription into your new place, there is a possible way to do it. After we built our new house, which is not so far from the previous house where we’re living, the idea of transferring our PLDT line to the new house becomes a serious issue.

At first we hesitated to try if a single letter will work, so we thought of just opening a new account and terminating our old PLDT subscription. But after we inquired about possible ways to go about it, we learned that it was very easy.

PLDT Home Fibr/MyDSL offers two options when you request for a line transfer. First is the simultaneous transfer, and second is the transfer with effective date. So, there’s nothing to worry about your subscription if you will be moving in a new location. Many have tried this before including me, and it actually worked.

See also: Switch to PLDT Home Fibr and get 50% off on plans for 6 months

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PLDT Simultaneous Transfer

The simultaneous transfer is mostly chosen by offices or business to sustain the connection until they finally moved into their new place. This will allow the subscriber to continuously access internet connection while the network provider is putting up the new line in your requested place. Meaning to say, the line in your old location will be cut off only if the line in your new location is already all set.

PLDT Transfer with Effective Date (Non-simultaneous)

This option will only be workable if you’re only moving into your new home or apartment space. Businesses and offices won’t choose this anyway. So for this option, the line will be cut while your transfer request is being processed. The connectivity will only resume once the line in your new location is all set up and actively working. For this option, you will not be billed for the period that your line is cut.

Requirements for PLDT line transfer or change address

  • Account Owner’s valid I.D. One (1) copy. (Check this article for the list of valid IDs in the Philippines)
  • A signed letter of request of the account owner, this includes the account name, account number, and the reason for transfer.
    Note: Don’t forget to include the option you prefer in your letter of request.

All of these requirements can be emailed to [email protected]. Alternatively, you may call 171 on your PLDT landline and talk to an agent about it.

But just like any other business transaction, you can save a lot of time waiting for their response if you could physically go to their nearest PLDT Business Center Office branch in your place and talk directly to their customer service representatives.

Transfer fee

PLDT line transfer will charge you a one-time payment of not less than Php1,100 on the top of your bill.

Change of billing date

Along with the transfer of your PLDT internet connection to a new place, the billing date of your PLDT will also be updated to a new one as it’s also depending on the area. The transfer fee will also be reflected on your next bill.

PLDT Fibr downgrade or DSL upgrade depending on availability

Before initiating the process, make sure to research and check if your current PLDT plan is available in the new area. If you’re on PLDT Fibr and it’s not available in your new location, you will be downgraded to DSL or broadband. But if you’re on PLDT broadband or DSL and the new place has Fibr support, you may opt to upgrade your subscription.

That’s it! If you have any questions, let us know in the comments below and we’ll gladly help you out.

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  1. Face it … If you have to transfer or downgrade your PLDT internet connection you better change to Sky or Globe. I waited more than 3 months to transfer my internet to a subdivision that had internet but no fibr like before. When I applied for a transfer I already informed PLDT about that. Several weeks later a technician came and told me there’s no fibr in this area. I told him I already informed the PLDT office about that and it didn’t matter to it, just put any internet connection available. Instead the technician only give me a form of non connectivity (no fibr available) which I had to bring to the office where I applied for a transfer in the first place. There they told me a new request for transfer had to made to Manila. Never heard anything since then and gave up contacting those morons of their “customer service” in lapulapu cebu. For three months I had to use prepaid mobile internet then I decided to give up on PLDT. Two weeks later I had skycable. The only service that seems to work well is their billing service.

  2. I don’t know what you did that you were able to have them transfer your service that quickly. I, on the other hand, have given up on them and switch over to another provider. It is now 2 months, going 3, and still they were not able to transfer. I called them days before I moved to our new apartment. Their agents and supervisors at 171 are all incompetent idiots. I have called and spoke to about 20 agents and about 5 supervisors and they all would say ” no order was created” or the last rep or supervisor who promised me that they will work on it did not even bothered to put any notation on our account about our previous conversation. In short, ginagago ka lang nila. Even the reps at the actual store would say they will work on it and will call you later. Guess what? No calls from them. So after almost a month and a half of this, I gave up and switch over. Now we are having another battle with PLDT. They are still billing us even if you are no longer using the service. Hahaha what a joke.

    If you are planning to move and transfer their service my advice would be to request to totally cut off the service, if you have them for more than three years, and have somebody sign up for new service for you via an agent that can be found at Facebook’s marketplace. I should have done that instead but I didn’t want to be with them anymore. It seems they prioritize new accounts. Bad customer service.

  3. Their relocation policy is bullshit. What advantage would it be if you just terminate your current subscription and get a new plan, especially if you’re choosing the non-simultaneous option?

    Non-simultaneous option:
    – billing will stop
    – pay termination fee equivalent to three times your monthly fee
    – pay relocation fee of Php 1,100
    – first few months may be pro-rated to compensate their efforts
    – 24-month contract will be resumed

    Simultaneous option
    – billing will not stop
    – pay termination fee equivalent to three times your monthly fee
    – pay relocation fee of Php 1,100
    – first few months may be pro-rated to compensate their efforts
    – 24-month contract will be resumed

    Terminate ONLY
    – pay termination fee equivalent to three times your monthly fee

    Termination and Get a New Plan
    – pay termination fee equivalent to three times your monthly fee
    – Free set-up of a new plan, 24-month contract

  4. Magandang araw po ..gusto ko po sana pa transfer Yong PLDT home fiber ko sa probinsya..kasi aalis na kami dito sa apartment sa Manila by next week ..nag aasikaso lang kami ng medical certificate at travel pass..

  5. hello just want to ask if pwede po bang e transfer yung wifi into another unit? and may babayaran po ba ulit if incase na e tatransfer po ulit, may mga requirements din po ba na need for transfer ulit?, salamat po sa sagot if meron po,need po sana now

  6. If you want your line moved now forget it! Been told 5 times in the last few days on 171 that technical department at PLDT are closed, so no chance of anything ever happening now.
    This Country is in so much trouble now it doesnt realise it yet. Everything staying closed because of Covid. Country needs to wake up

  7. Is it possible to change the address of my current DSL plan and migrate it simultaenously to Fibr connection in my new address?

  8. i call alot of times pldt hotline to do something about my request relocating its one week from now tht they told me they going to contact me but until now i dont recieve nothing wtf is going on in ur service i want my internet to use it but i still dont have it bcox they dont do anything to transfer it in my new address im already paid this month of july and i dont even use my internet if u dont gonna install it or transfer it then give me back my money and cut my internet!!!!!

  9. for anyone doing this via email, apparently they have new procedures now. sent them a message thru email but was directed to message them on their facebook and was again directed to download their app.

    • May I ask what the status update is for you now? I first contacted them through Twitter, then Facebook and I was also directed to their app but I don’t know how to check the ‘progress’ of the Help Ticket I sent. No one has been picking up my calls in their customer service hotline either.

  10. When you tried calling them the answer authomatic response will be “you have to wait for 30 min” pero kahit mag hantay ka ng 1 hr walang sasagot kung meron maghihintay ka talaga ilang araw ko ng pinaffolow up yung pag transfer pero wala mag hihintay ka lang talaga sa wala at mapapagod ka nalang katatawag sa phone telephone company and network provider na kung tutuusin dapat marang callcenters to reapond since malaki ang kita nila at konti lang and competitor nila… sobrang pahirap yung ginagawa nila sa mga customer nila kaya sana dapat mabigyan ng action tong mga to. Hindi pwede i excuse yung walang man power or kulang sa tao dahil call centers work from home now. Ang kaso sinasadya nalang nila na pag hintayin yung mga tao. Ngayun na may problema ang mga mga tao at kailangan ng comunication at network eto yung ambag ng mga company na to. Ang doblehin ang singil pahirapan ang mga tao sa pag hanap ng solusyon sa problema at katanungan nila. Hindi maka tao

  11. mag 2 months na ko kakahintay sa relocate halos lingo lingo na ko pumipila sa PLDT branch. wala naman problema sa account ko kasi bago ako lumipat binayaran ko lahat khit yung billing noong nag lockdown binayaran ko para mapabilis relocate pero hangan ngayon wala pa rin kahit tawag wala sila ginagawa. pag pumupunta ko sa branch sasabihin lang gagawan ng report e-email daw sa technical halos ganyan lagi sinasabi. sa kakapila ko dun baka dun pa ko mag ka covid 19, PUNYETA PLDT wala kayo silbi bilis nyo mag disconnect bagal nyo sa ibang action. Ang sabi nyo 2 to 3 weeks sa pag relocate hangan ngayon wala pa rin mag 2 month na ko kakabalik balik sa branch nyo.

  12. Can I possibly transfer my Home DSL account to a friend? “We’re moving out to subdivision and we have been told that they don’t allow any other connection on the area because they have their own connection.” Hoping someone could help us kung meron man dito nka experience. Thank you very much..😊

  13. we have been waiting for a year for the relocation of our pldt line and it never happened, their service is bullshit. We call them every single day to update the progress of our request but nothing happened. My advice is just cut it off.

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