PLDT-transfer-of-line

If you’re planning on transferring your PLDT internet connection to a new location, here’s how you can do it.

Moving into a new house or office can be stressful, you need to pack all your things, without missing even a single item on your list. But these are not just the things you need to focus on when moving into a new place for good, all your subscriptions, mails, and bills must come with you.

And one of the most important subscriptions that you can never ever leave without is your internet connection, which must be transferred to your new place. Well, it’s not that stressful than you think, though there are some requirements that you need to submit before it will actually work.

If you are still in a contract with PLDT and you want to continue your subscription into your new place, there is a possible way to do it. After we built our new house, which is not so far from the previous house where we’re living, the idea of transferring our PLDT line to the new house becomes a serious issue.

At first we hesitated to try if a single letter will work, so we thought of just opening a new account and terminating our old PLDT subscription. But after we inquired about possible ways to go about it, we learned that it was very easy.

PLDT Home Fibr/MyDSL offers two options when you request for a line transfer. First is the simultaneous transfer, and second is the transfer with effective date. So, there’s nothing to worry about your subscription if you will be moving in a new location. Many have tried this before including me, and it actually worked.

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PLDT Simultaneous Transfer

The simultaneous transfer is mostly chosen by offices or business to sustain the connection until they finally moved into their new place. This will allow the subscriber to continuously access internet connection while the network provider is putting up the new line in your requested place. Meaning to say, the line in your old location will be cut off only if the line in your new location is already all set.

PLDT Transfer with Effective Date (Non-simultaneous)

This option will only be workable if you’re only moving into your new home or apartment space. Businesses and offices won’t choose this anyway. So for this option, the line will be cut while your transfer request is being processed. The connectivity will only resume once the line in your new location is all set up and actively working. For this option, you will not be billed for the period that your line is cut.

Requirements for PLDT line transfer or change address

  • Account Owner’s valid I.D. One (1) copy. (Check this article for the list of valid IDs in the Philippines)
  • A signed letter of request of the account owner, this includes the account name, account number, and the reason for transfer.
    Note: Don’t forget to include the option you prefer in your letter of request.

All of these requirements can be emailed to [email protected]. Alternatively, you may call 171 on your PLDT landline and talk to an agent about it.

But just like any other business transaction, you can save a lot of time waiting for their response if you could physically go to their nearest PLDT Business Center Office branch in your place and talk directly to their customer service representatives.

Transfer fee

PLDT line transfer will charge you a one-time payment of not less than Php1,100 on the top of your bill.

Change of billing date

Along with the transfer of your PLDT internet connection to a new place, the billing date of your PLDT will also be updated to a new one as it’s also depending on the area. The transfer fee will also be reflected on your next bill.

PLDT Fibr downgrade or DSL upgrade depending on availability

Before initiating the process, make sure to research and check if your current PLDT plan is available in the new area. If you’re on PLDT Fibr and it’s not available in your new location, you will be downgraded to DSL or broadband. But if you’re on PLDT broadband or DSL and the new place has Fibr support, you may opt to upgrade your subscription.

That’s it! If you have any questions, let us know in the comments below and we’ll gladly help you out.



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  1. Hello po. Ask ko lang sa mga nakakavisit dito sa page if may successful relocation na ba sila in the past 3 months? Requested mine last Dec 20, 2021 until now wla pa arin. Basically more than 1 month na. Kakastart lang ng contract ko. Im planning to abandon nalang ba? Naka non-simultaneous ako pero lumalaki parin yung bill. Wtf? Nakakaasar.

  2. I called 171 last May 31, 2021 to request for transfer of internet/landline connection. I was told that it will take at least 5 working days but it’s almost two weeks already and nothing is happening. I was made to pay the outstanding balance (due June 18) and was given Job order # 175131407004 as reference. Noted also that I was given a CID#C12516310. The location of the transfer is very near, same street.
    I checked my account online and the message was that the line in already terminated so I have no way to verify with 171 because I already don’t have an existing account. This is very frustrating. Is there a way to assist me with this problem??? Thank you.

    1. This is the same issue as mine. 2 weeks na. Then bigla naputol net namin up til now.
      Puro expedite sila pero wala naman action. Working from home ako then dahil dito di ako makapag work.

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