Huawei Technologies Co., Ltd., one of the leading telecommunications equipment and services company, has taken a huge step in understanding the customer demands and needs through initiating the Huawei Consumer Business Group.
As the saying goes, “the customer is always right.” But for Huawei, it’s not always the case. Instead, they focus on listening to the needs and demands of the consumers, as well as finding ways of improving it.
According to them, “customer centricity is not just about bowing and scraping to customers but the accountability to the network and loyalty to the job.”
Huawei Consumer Business Group has expressed their intention of focusing on premium products, differentiating innovation, achieving technological breakthroughs, bringing the latest technology to consumers and striving to realize dreams for people everywhere.
Huawei established the Consumer Business Group as a result of a 2011 incident in Cairo where customers’ equipment buildings burned down. The said building was an important site for three service providers, including Huawei, which serves millions of people living in the city.
Due to political unsteadiness, the other two service providers left the city. This is the reason Huawei deemed to restore the network as soon as possible, no matter what or who the equipment belonged to.
Now, Huawei has 16 conventional Research and Development (R&D) Centers around the world in countries such as the United States, Germany, Sweden, United Kingdom, France, Japan, Russia, India, and China which have more than 10,000 employees focused on consumer product and solution R&D.