Apple has acknowledged that a small number of iPhone 11 displays have a display issue.
It’s said that select iPhone 11 units manufactured from November 2019 and May 2020 may have a bad display module, which results in their screens suddenly stops responding and other touch-related issues.
Apple has acknowledged this issue and is offering a free fix. You can have yours repaired through Apple’s authorized reseller in the Philippines, Power Mac Center.
How to replace iPhone 11 non-responsive screen issue in the Philippines
Step 1: Make sure your device is part of Apple’s iPhone 11 Display Module Replacement Program by going to this website.
Step 2: Type in your iPhone 11’s serial number, which you can find by going to the Settings > General > About. If you really can’t access the settings, you can also use the IMEI/MEID on the SIM tray.
Step 3: If your device is eligible for the display module replacement, the Apple website should land you directly to a webpage that would allow you to schedule an appointment to your nearest service center.
Alternatively, you can also reach Power Mac Center directly via its Viber Chatbot, through its hotline (02) 8725-4762 from 8 AM to 5 PM, or email them at firstname.lastname@example.org.
We’ve personally experienced one of Apple’s replacement programs on a different product before and we’re glad how smooth everything was. Hopefully, you’d have the same experience since, in the first place, this is not a customer-induced issue.