If you’re a Lenovo user you’re in luck as the company has opened it’s first exclusive service center in the Philippines.
The first ever Lenovo Service Center in the Philippines is located at the ground floor of North Domingo Place, Domingo St., San Juan City. The service center will provide repair services on Lenovo’s consumer and commercial products.
Opening a service center is part of Lenovo’s aim to drive innovation that exceeds expectations and improving the overall customer experience. They will provide customers excellent and flexible service and after-sales services for the customer’s peace of mind.
Customers can choose from a variety of offerings like In-Warranty and Out-of-Warranty Repair and installation of upgrades (memory, HDD, etc.), as well as parts and accessories sales (original and OEM).
Lenovo also offers two support services exclusive to its customers — Premium Care and Accidental Damage Protection.
Premium Care provides 24/7 technical support over the phone, hardware repair service delivery, single resource for software and hardware expertise, extended Field Response time (9 a.m. – 9 p.m., Mondays to Fridays), comprehensive software support with collaborative third-party assistance, and annual PC health checks.
While Accidental Damage Protection is a unique service provides support not usually covered by standard warranties as it repairs damages brought by accidents. This covers operational or structural failure caused by liquid spills on the keyboard, unintentional bumps or drops from not more than 15 feet or 5 meters, an electrical surge that damages the product’s circuitry, or failure of the integrated screen. The tech experts will repair or replace any damaged products, provided that the damage is accidental and unintentional.
Lenovo customers can now expect a faster turnaround when having their gadgets fixed as the number of sub-contracted services and extra layers of processes are minimized. Also, in order to extend support services to patrons nationwide, Lenovo is planning to establish service centers in Metro Cebu and Metro Davao in the near future.