The SIM Registration, which started last December 27, was met with huge criticism as users weren’t able to access their respective telco’s registration portals. The telcos then responded by saying that this is due to system overload as tons of users clamor to register their SIMs on the first day of its implementation.
Fortunately, along with the implementation of the new law, the Department of Information and Communications Technology (DICT) has also launched a 24/7 SIM Registration Complaint Center that will serve as a platform for Filipinos to report issues related to the registration of SIM cards, as well as suggestion on how to improve the processes.
According to the DICT spokesperson and undersecretary Anna Mae Y. Lamentillo, the initial two weeks of the SIM registration is “considered as a test period.” This is where technical issues and glitches are expected as public telecommunications entities (PTEs) “fine-tune their respective processes.”
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DICT Secretary Ivan John Uy wants the SIM registration “to be done as soon as possible within 180 days,” Lamentillo added. The DICT chief apparently also said that he wants the process to be “as seamless as possible,” hence the creation of a 24/7 complaint center so any reported concerns can be “acted upon promptly.”
The SIM Registration Complaint Center will operate under the Cybercrime Investigation and Coordinating Center (CICC), which is an agency attached to the DICT.
You can reach the complaint center through the hotline number 1326.
If you haven’t done it already, here’s a complete guide on how you can register your SIM card.