SSS Hotline Customer Service 24/7 Call and SMS Inquiry Guide


Having an active SSS account can be a cause of concern which requires conference from the agency itself to get addressed or sorted. Thanks to modern technology, this process is not just a direct person-to-person discussion and thus can be done remotely via phone calls and, more recently, sending text messages.

Undeniably, these are convenient ways in getting in touch with SSS whenever you have concerns with your account such as getting an up-to-date information about your contributions, loans, benefits, and other transactions.

SSS Hotline Number

Back in the day, the SSS Hotline Number is only accessible to remote members for around 16 hours in a day. But as the demand to keeping in touch with the agency may oftentimes gamut in a full day, the service was subsequently extended to a full 24 hours. Basically, this is a good thing, particularly on the client’s end.

To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.

That is just 6 days a week, you might ask?

Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.

Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.

SSS Trunkline Number(632) 920-6401
SSS Call Center Numbers920-6446 to 55
SSS Toll-Free Number1-800-10-2255777 (1-800-10-CALLSSS)

Part of the initial call would involve an identity validation process which will have you presenting your SSS Number. In case you are not aware of your own SSS Number and do not have a reference for it, other distinguishing information such as your first name, mother’s maiden name, and residency will also do.

IVRS Hotline Numbers

“IVRS” stands for Interactive Voice Response System which is an automated system with the task of aiding you with your SSS-related concerns. Some people may find the idea of speaking with a “computer” to be unnatural and less preferable than a real sentient person. But IVRS are in place for a good reason—in case when no human interaction is possible, the automated system will make for a viable substitute which guarantees favorable result.

Metro Manila917-7777
San Pablo562-9289

SSS International Toll-Free Numbers

SSS members who are currently from abroad can now directly reach the agency for their SSS-related concerns, thanks to the international toll-free numbers. As a caveat, however, only a handful of select countries from Asia, Middle-East, and Europe are supported for this call which are divided as follows:

Asia SSS Toll-Free Numbers

Hong Kong

Middle East SSS Phone Numbers

United Arab Emirates800-0630-0038
Saudi Arabia800-863-0022

Europe SSS Contact Numbers

United Kingdom

SSS SMS Inquiry

If you do not have an access to a landline to make a phone to any of SSS Hotline Numbers, you can now also get in contact with SSS using your mobile phone via texts.

However, unlike making a call to a toll-free number, going for a SMS route is not going to be free—specifically, you will be charged Php2.50 for every SMS you send as part of the transaction. This is significantly more expensive than your average casual SMS to family and friends.

To kickstart your SSS inquiry via SMS, simply text “SSS” (without the quotes) and send it to “2600.”

Initially, you will be prompted to register your SSS Number with your mobile phone.

This is done by sending a string of texts based on the format:

  • SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
  • For example: SSS REG 9876543210 01/10/1980

If done correctly, you should be getting a reply from the number “2600” which provides you instruction on how to proceed with the steps, relative to your concern. The instruction is relatively streamlined and easy-to-follow.

For instance, if you have a concern regarding your contribution, you can simply text “SSS 1” (“1” being an indicator for “Contributions”) or go for something more elaborate as “SSS Contributions” to 2600.

  • SSS 1 to 2600
  • SSS Contributions to 2600

To reiterate, every SMS transaction you make via this path will costs you P2.50 from your existing pre-paid load. You would do your best to have a sufficient amount of prepaid load beforehand and try to keep your transactions to be as short, but thorough, as possible.

See also: SSS International Offices and Contact Numbers Abroad

SSS Website, Social Media Accounts, and Email

Want to maintain connection with SSS to get up-to-date with the latest happening and news or simply for future consideration?

You may want to add the following website, social media channels, and email as part of your contact list:

SSS Email Address[email protected]
SSS Facebook
SSS Twitter
SSS YouTube
SSS Website

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    • follow up ko lng po yung maternity loan ko naka pagpasa n po ako ng mga requirenment..wait daw po ako ng 1month…nagpasa po ako july 17, 2020 po.plz po

  1. been trying to call the customer service so that i can retrieve my sss number.but cant contak anyone.i need to get my number before feb 7,2020.pls someone from sss call me or give me a different number i can number is 09664924453

  2. Good morning po! Ask ko po tulad ko na job less na po at the age of 54 no Obligacion na sa SSS waiting to reach the age of 60 for pension. Anong benefit po ang pwede kung matanggap kung meron man ngayon with this covid situation? At yung sobra kung 1month na hulog sa loan ko pano ko ma rerefund?

  3. I applied for a salary loan online and it was approved. However, due to the lockdown, I do not know how SSS can give me the salary loan since our office is closed. I have an atm account in BPI Family Savings Bank if it’s possible to send the approved loan through the bank.

    Thank you and hope to hear from you soon.

    • Bkt may nagpadala sakin Ng calamaity loan eh Hindi Naman ako nag file,,if ever na I claim ko Ito San ko kukunin

    • Double payment refund contribution Hindi parin napoprocessed September 25 pa yon nafile January 2021 na Boston wala parin ako natatanggap na refund

    • Gud pm poh anu poh dapat gawin hnd poh aq mkapgfile ng maternty sa online tpos sa sss brach nmn d nila aq inaasikaso kc kailngn daw online aq mgfile..anu poh ba dapat gawin..pasgot nmn poh salmat

  4. hello pa ask ko lang po if why po nabawasan ung monthly pension ng father ko this April 2020 his sss no is 0359046854.

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