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SSS Hotline Customer Service 24/7 Call and SMS Inquiry Guide

SSS-5295

Having an active SSS account can be a cause of concern which requires conference from the agency itself to get addressed or sorted. Thanks to modern technology, this process is not just a direct person-to-person discussion and thus can be done remotely via phone calls and, more recently, sending text messages.

Undeniably, these are convenient ways in getting in touch with SSS whenever you have concerns with your account such as getting an up-to-date information about your contributions, loans, benefits, and other transactions.

SSS Hotline Number

Back in the day, the SSS Hotline Number is only accessible to remote members for around 16 hours in a day. But as the demand to keeping in touch with the agency may oftentimes gamut in a full day, the service was subsequently extended to a full 24 hours. Basically, this is a good thing, particularly on the client’s end.

To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.

That is just 6 days a week, you might ask?

Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.

Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.

SSS Trunkline Number(632) 920-6401
SSS Call Center Numbers920-6446 to 55
SSS Toll-Free Number1-800-10-2255777 (1-800-10-CALLSSS)

Part of the initial call would involve an identity validation process which will have you presenting your SSS Number. In case you are not aware of your own SSS Number and do not have a reference for it, other distinguishing information such as your first name, mother’s maiden name, and residency will also do.

IVRS Hotline Numbers

“IVRS” stands for Interactive Voice Response System which is an automated system with the task of aiding you with your SSS-related concerns. Some people may find the idea of speaking with a “computer” to be unnatural and less preferable than a real sentient person. But IVRS are in place for a good reason—in case when no human interaction is possible, the automated system will make for a viable substitute which guarantees favorable result.

Metro Manila917-7777
Baguio446-5902
Tarlac982-8739
San Pablo562-9289
Naga472-9795
472-8842
Cebu234-2053
Davao227-7273
Zamboanga992-2014

SSS International Toll-Free Numbers

SSS members who are currently from abroad can now directly reach the agency for their SSS-related concerns, thanks to the international toll-free numbers. As a caveat, however, only a handful of select countries from Asia, Middle-East, and Europe are supported for this call which are divided as follows:

Asia SSS Toll-Free Numbers

Hong Kong
Singapore
001-800-0025-5777
Malaysia
Taiwan
00-800-0225-5777
Brunei801-4275

Middle East SSS Phone Numbers

Qatar00800-100-260
United Arab Emirates800-0630-0038
Saudi Arabia800-863-0022
Bahrain8000-6094

Europe SSS Contact Numbers

Italy
United Kingdom
00-800-0225-5777

SSS SMS Inquiry

If you do not have an access to a landline to make a phone to any of SSS Hotline Numbers, you can now also get in contact with SSS using your mobile phone via texts.

However, unlike making a call to a toll-free number, going for a SMS route is not going to be free—specifically, you will be charged Php2.50 for every SMS you send as part of the transaction. This is significantly more expensive than your average casual SMS to family and friends.

To kickstart your SSS inquiry via SMS, simply text “SSS” (without the quotes) and send it to “2600.”

Initially, you will be prompted to register your SSS Number with your mobile phone.

This is done by sending a string of texts based on the format:

  • SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
  • For example: SSS REG 9876543210 01/10/1980

If done correctly, you should be getting a reply from the number “2600” which provides you instruction on how to proceed with the steps, relative to your concern. The instruction is relatively streamlined and easy-to-follow.

For instance, if you have a concern regarding your contribution, you can simply text “SSS 1” (“1” being an indicator for “Contributions”) or go for something more elaborate as “SSS Contributions” to 2600.

  • SSS 1 to 2600
  • SSS Contributions to 2600

To reiterate, every SMS transaction you make via this path will costs you P2.50 from your existing pre-paid load. You would do your best to have a sufficient amount of prepaid load beforehand and try to keep your transactions to be as short, but thorough, as possible.

See also: SSS International Offices and Contact Numbers Abroad

SSS Website, Social Media Accounts, and Email

Want to maintain connection with SSS to get up-to-date with the latest happening and news or simply for future consideration?

You may want to add the following website, social media channels, and email as part of your contact list:

SSS Email Address[email protected]
SSS Facebookhttps://www.facebook.com/SSSPh
SSS Twitterhttps://twitter.com/phlsss
SSS YouTubehttps://www.youtube.com/user/MySSSPhilippines
SSS Websitehttps://www.sss.gov.ph

Comments

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  1. been trying to call the customer service so that i can retrieve my sss number.but cant contak anyone.i need to get my number before feb 7,2020.pls someone from sss call me or give me a different number i can call.my number is 09664924453

  2. Good morning po! Ask ko po tulad ko na job less na po at the age of 54 no Obligacion na sa SSS waiting to reach the age of 60 for pension. Anong benefit po ang pwede kung matanggap kung meron man ngayon with this covid situation? At yung sobra kung 1month na hulog sa loan ko pano ko ma rerefund?

  3. I applied for a salary loan online and it was approved. However, due to the lockdown, I do not know how SSS can give me the salary loan since our office is closed. I have an atm account in BPI Family Savings Bank if it’s possible to send the approved loan through the bank.

    Thank you and hope to hear from you soon.

  4. hello pa ask ko lang po if why po nabawasan ung monthly pension ng father ko this April 2020 his sss no is 0359046854.

  5. I applied for SL and was submitted last March 06…but why up till now no update yet? Please confirm.

  6. Good evening itatanong ko po paano po ba malalaman kung kelan po ako nag apply ng sss number nakalimutan ko po,at never ko kasi yun nahulugan since nag apply po ako ng sss number may penalty po ba at nasa magkano na po kaya huhulugan ko

  7. Sir good morning.

    I would like to inform you that my brother Edgsrdo O. Paez a SSS member 03-2484079-7 had died accidentally.

    I have his DEATH CERTIFICATE. I am his younger brother and the one who had worked on his burial and related concerns.

    Please advice because I could not go to Cebu City SSS office to file the burial benefit.

    Respectfully,

    Genesis Ortiz Paez
    N-118817-R

  8. Hi, good afternoon. nag locked po kase yung account namin sa sss pahelp naman po para maisubmit ko na po yung sa SBWS ng company namin, naawa na rin po kasi ako sa mga employee namin since no work no pay po kami. nakapag email na din po ako sa customer service, pero wala pong nagrereply.

    thank you very much po.

  9. I am a 70-year old Survivorship Pensioner and I am required to personally appear annually before the SSS Office during the month of April. But because of the COVID-19 pandemic when all senior citizens are not allowed to go out from their residences, I was not able to appear personally at the SSS during the month of April 2020. Will my pension be cut-off? Or is there any alternative procedure which I can perform in lieu of personal appearance?

  10. Good afternoon!!

    May we ask assistance on how we gonna make it possible input lacking info for our other employees applied for the SBWS. Cause we been checking from time to time until today no names being displayed on Lacking Credentials Tab in which were looking on it for completion.

    Then it’s clearly stated there who wish to input info have given time until today May 11,2020 that’s why we been trying to meet the deadline. I been trying to email call but with no response .

    Hope to get back the Lacking Credentials Tab displaying their names on it as possible.

    Thank you and God Bless.

    Warmly,

    Adelin A. Paronda

  11. I would like to ask assistance on how can our company make an appeal regarding the SBWS. I would like to know why our application was denied. Please help our employees to get an assistance. Thank you.

  12. I would like to ask assistance on how can our company PARANAQUE ULTRASOUND DIAGNOSTIC CENTER, INC. make an appeal regarding the SBWS. I would like to know why our application was denied. Please help our employees to get an assistance. Thank you.

  13. Hello po. Pwede pong magtanong? Same situation po with us. Naayos nyo na po yung sa inyo? Ano po ginawa nyong paraan? Thank you so much. Hoping for your response.

  14. I’m Emer Fernandez Plopenio sir.madam follow up ko lng PO ung aking assistance Ito Ang SSS number ko 34-8253224-5 Sabi PO KC Ng aking company may binigay daw POng KC Ang SSS na 8,000.00 sabe na I send na daw PO Ng SSS sa M.LHUILLIER puwide PO bang ma e send PO ulit sa akin na lockdown PO KC ako dto sa nueva VIZCAYA hirap PO KC Ang signal dto sa Amin kaylangan ko pa PO mag punta Ng bayan pls .po Ito PO Ang cp number 09663485897/09479670090

  15. Good day,
    Question lang po, ung iba ko pong ka work may nakuha ng sbws,
    Bakit po ako at ung iba wala pa?

    Pls. Respond

  16. nais ko po malamam kung kabilang ako sa mga nabigyan ng ayuda..yung mga kasamahan ko sa trabaho ay naka tanggap na..hindi na po kasi active yung phone number ko..if ever po napadalhan ako pakitxt lamang po sa bagong number ko…maraming salamat po..

  17. malaking tulong na po sa akin yung pera…yung company ko ay GLOBAL PARKING MANAGEMENT INC..09287022079 ito po ying bagong number ko….naka tanggap na lo kasi yung mga kasamahan ko sa trabaho ako nalang po ang wala..sana po matulungan ako sa concern ko…maraming salamat po

  18. mam/sir
    good day. may i follow up my salary loan which i filed last april 16. 2020
    below is the details for your reference

    ROBERTO J. TAMPO OG
    SSS NO . 33 8691424 4
    TRANS NO. LG-012667086-2
    EMPLOYER ID. 03-9168929-5
    EMPLOYER. NOEL DE CASTRO/ENERGY AND ENV ENGG TRDG AND SERV

    Thank you vert much
    Roberto J. Tampoog

  19. good morning po paki follow-up ko lang po kc po hindi po ako nakatanggap nd SBWS na completo naman po ako meron naman po ako tin# at SSS at sinasabi lang po sa akin ng HR mag anaty antay lang dw po eh ano petsa na d parin dumating 2 months na po ako na wlang trabaho samantala ung ibang mga kasamahan ko my trabaho nagkaroon ng 8k galing SSS

  20. hi gud am.mam/sir march 9 approved n yung disability k w/c was filed jan
    30,2020.april 21 tinext ako ng sss s celpon k n sabi;,disability k sss#33 0176110-0 has been approved at mawidraw k n s bank acct.ko after may 8,2020.bt gnoon may 23 n tyo wala p rin pg nag iinquire ako .pwd ako at need k medicines at almost 2 months n tyongvmay covid quarantine.pls bgyan ninyo ito ng asap n attention.tenx

  21. Good day po. My husband had recently died and ask ko lang po kung ano po ang mga requirements para sa burial/death benefits. Thank you and I hope I can get a reply.

  22. Magandang araw po. Bakit po HND pa ng ttxt sa kin si sss sa 1st trance kubsa sbws . lahat ng ka work Ku nakakuha na ubos na nila gstusin . ako waitin g parin ng txt Kay sss. May pag ASA paba na nakakuha ako.DAPUG MELMAR name Ku.po.

  23. SNA nmn po magtxt na sakin si sss. Cp#09326385979. Mgparamdam kna. Kung makakakuha pba kami ohh HND na PRA DNA po kami umasa na my darating na ayuda galing AAU sss. Salamat sa makakapansin.. Good bless.

  24. Good day, i just want to ask about the cash assiatance (SBWS) for those employee’s who are under in no work no pay policy. some of my co-employee had already received text mesaage last week and they got also the cash assistance from SSS amounting to eight thousand pesos (P8, 000). we are both employee’s and we’re both paying montly for SSS contribution. so in this case of krisis all of the members are all qualified to receive the said assistance. I’m waiting for the confirmation until this week pls. notify in mobile no. 09989544832

  25. Good day po, magtanong lang po sana kung paano ko malalaman ang aking sss number diko po matandaan dahil nahulugan po ako ng wallet.

  26. Pwede po ba efollow up ung sa SBWS ko ako nlang po kc hndi na tetext sa company nmin lahat po ng ka trabaho ko naka receive na ng txt at naka kuha na..panu po ba yun..?

  27. hi po ,sss sbws said invalid bank details but upon checking match nman po cia sa sinubmit nmin s sss at sa passbook .pls pa help nman po .tnx po

  28. Magandang araw po! Magtatanong lang po ako dahil simula po ng March 6, 2020 up to now June 9, 2020 ay hindi na po nakakatanggap ang nanay ko ng pension niya. Anu po ba ang dapat gawin? Nag email na rin po ako sa Branch Head ng SSS Sta Maria Bulacan kay Mam Miriam Afable Camiling at nag send po ako ng letter at documents ay hindi naman po sumasagot. Hindi rin po kami makapunta sa Sta Maria branch dahil hindi naman po namin alam kung ito’y bukas na at wala rin pong masakyan. Sinu po ba ang dapat kausapin at anu po ang dapat gawin ng nanay ko, matanda na rin po kaya medyo hirap ng maglakad. Sana po ay matulungan niyo kami. Salamat po. Ito po ang aking number 09276734441.

  29. Pls..pa sagot nmn po bout sa concern ko SA sbws ko nagtext PO Ang sss sa contact # ko na na credited npo Ang sbws ko Ang 1st nung May 28 then Ang 2nd po nung June 5 papo pero untill now Wala papo confirmation SA e wallet ko na may pera na plsss patulong nmn PO need na need ko PO talaga Ang sbws ko since March Wala n PO ako work..thank u and God bless po …ETO PO Ang cp # ko 09391597168 Sana po mareplyan nyo ko

  30. Pasagot nman po nagtxt po ang sss about sa sbws ko na naicredit na po sa bank / e wallet ko nung may 12 2020 pero wla laman ang BPI atm ko and then nag txt uli po c sss na naicredit na uli ang pangalawa nung may 29 2020 pero until now wla pa rin ..pasagot nman po about my concern…my cp no.09463640428

  31. I apply for salary loan last June 13, 2020, it says that it was approved by my employer abd sss texted me that it was approved and on my mobile sss app my balance under salary loan is 34,000.00, but its weird because under my employer tab enquiry on sss online it was under the tab of disapproved by SSS. I would like to know the truth since, it texted me approved and also my balance become 34,000.00 but its was disapproved when inquiring under my employer online.
    Thank you.

  32. Good day !
    Begging for help !

    I have some concern regarding my loan status already check tru sss portal but it said that still i am not entitled for salary loan nor calamity loan due to some reasons that i have unpaid 3.54 php last year i have encountered this same experienced and i immediately settled paid an amount of 8.00php dont remember the exact amount after 6months time. I tried again for a salary loan and again still it appears that i have to pay an amount of 4pesos and 15 centavos i ask one of your employee at sss main east ave thats where i settled the unpaid balanced she told me that it will be ok now after 6months . After 6months again i tried again still it appears again that i have to settle an amount of 4pesos and 75 centavos after this query my wife liezel paldez decided to pay the said amount by jerself at sss rosario pasig branch at the amount of 5pesos and ask again if it will be ok now your sss employee told her guaranteed mam your husband after 6months loan will be granted . After six months again i tried again for calamity loan online again but still it appears again that i have to settle again an amount of 3pesos and 54 centavos . I have waited for atleast more than a year now . I dont if this is the right sss dept i need to send my problem please sir / mam could you please please we are begging you to help us with this matter i dont want to hear any promises again that if i will pay again the said amount i will be entitled after 6montjs again. kindly please im begging you to help me its been way too long already

    Sincerly
    Albert Salem Gajasan
    SSS # 33 – 1659899-9
    +63 – 9165880608
    +63 – 9465309829

  33. Sss trunkline numbers always busy what other aside from all your number be calling for loan status please

  34. I cannot get my PRN tru txt wala reply, ndi ko ma access ang sss account portal ko, nag message na ako sa helpline ng sss wala rin reply. Nag email na rin ako sa assistance service ng sss para ma assist ako paano mare over ang account ko wala rin reply. Paano ko makukuha ang PRN no. Ko sa lahat ng sinabi nyo na 6 ways lahat nagawa ko na wala naman nag rereply. Ang hotline nyo naiintindihan ko busy pero pag naka kontak naman ako wala sumasagot,please… sana May mag reply naman. Thank you

    Sss no. 3324112325
    10/30/2977

  35. Regarding: SSS SBWS Claims Consideration please
    Hello sir Antonio Lambino II, natanggap ko po ng June 27, 2020 ng gabi ung text dahil po sa closed ang ibang MLhullier dito sa Bulacan area ng Linggo, June 28, 2020 at may schedule lang kami ng labas ng Tuesday, Thursday at Saturday. Maaari po bang mabigyan niyo ako ng konsiderasyon na maclaims ko ang aking SSS-SBWS sir?

  36. trunk line nyo wlang sumasagottttttt???? ito ba ung 24/7 …I tried to call how many times i think hundreds times but ringing ONLY?

    To this day, the ability to connect with the agency via a phone call to the hotline number is still the fastest way to go about with concerns involving one’s SSS account. Phone calls to SSS Call Centers are open beginning 7:00 AM in Monday until 7:00 PM in Saturday.

    That is just 6 days a week, you might ask?

    Well, yes. But there is a good reason why there are three hotline numbers, all of which directly attributed to SSS—when interactions to one or few of the hotline numbers is not possible e.g. beyond working hours, including a day off and holidays, there is always one which will act as a substitute to handle the call.

    Technically, while getting in touch with human customer representatives may be limited to less than 7 days a week, the service is nonetheless “non-stop”—thereby, “24/7”—as facilitated by smart technology.

  37. Patulong naman po hindi po ko makapag register online . laging ayan po lumalabas ,The following error encountered during submiiting the form…
    Maraming salamat po

  38. Follow up & cOncern, almOst a wk tOmOrrow Saturday wala pang dumarating SSS CALAMITY LOAN Cheque po sakin…Approved date Of last june 25,2020…And in just 3days is Okey naraw po ipapa-mail nalang ang cheque.
    Then paki-update narin po 4 Active mObile# 09363428624 sa SSS# 33-1338964-8 ng asawa q,reason is hindi sya makagawa ng accnt @SSS sa register Online

  39. bakit di kayo matawagan, puro busy at unavailable. need naming ng update sa account naming. need ko ang clap check details ko..

    pls msg me 09677064316

  40. Tanung ko lng PO Kung bakit hanggang ngaun e pending loan pa Rin PO ung clap ko PO…. 09466654319

  41. ive been calling for how many days but still i cant call ur hotlines i need to talk any customer representative from cubao branch…i called there office/ branch but no one answer my call i need to follow up my sickleave notification last march and how can i get the form that i submitted last march 4 since until now theres no transportation… any one can give me msg or just comment here the contact no in cubao puregold so that i can call them..

    Thank u

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