in

Stop using “PM sent”, DTI reminds online sellers it’s unlawful to sell without price tag

HM-PM-Sent-NoypiGeeks

Have you ever found an interesting product online, but can’t make the purchase decision right away because the seller, instead of putting the price on the listing, asks buyers to send a personal message (PM) before revealing the price?

Consumers and, apparently, the Department of Trade and Industry (DTI) themselves, have had enough of this shenanigans.

DTI’s regional office in Sultan Kudarat took to Facebook to remind online sellers that “Hindi Cool ang PM sent” and they should make online transactions smoother by putting the product’s price right on the listing itself. The post was accompanied by a wacky meme.

https://www.facebook.com/DTI.SultanKudarat/posts/2667007123542800

In fact, it’s unlawful to offer any consumer product to the market without putting an appropriate price tag. This is part of the Consumer Act of the Philippines or RA 7394.

Although, the law was passed way back in 1992 and may need some revision to be more applicable in the modern age.

Related articles

It’s no surprise that the post gained a lot of sympathy from the people. Some are saying that this post shall serve as a warning to online sellers to make their prices open for the public to see.

Although, some argue that this is actually a sales technique and can help improve their business. Not posting the price will trigger the customers’ curiosity and sending a private message will give the seller the opportunity to know if people are really interested in the product.

Some also pointed out that hiding the price helps protect the integrity of their resellers, who might have to sell the product at a mark up if the original price has already been revealed online.

Leave a Reply

Your email address will not be published. Required fields are marked *

45 Comments

  1. Actually, hindi lang price dapat ang i-post. dapat, kasama din ang details ng binebenta. Maraming mag-babagsak presyo dyan para “mura” ang sa binebenta nila. PERO, ang daming kulang pala or dehado sa kalidad ang produkto.

    • Totoo. Ang hirap tuloy mamili kasi kailangan pa itanong ang totoong detalye. Yung iba nga fake price pa nilalagay para lang magtanong ka yun pala mahal talaga.

      • Correct isa na ako sa ayaw ng pm sent nyan,,hnd mo agad ma kalkula budget mo dhl pm sent.hopefully maipatuda na yan

  2. My reply to a post that states why they say “PM Sent” is a sales strategy:
    Wrong. Very wrong. Probably wala pang nagsabi sa inyo nito but business is business.
    1. Umiikot ito sa “competition”. Kung mas mura sa iba, dun sila bibili. If yun ang una nilang makita. But if they are not that “masipag” in looking for other sellers since posted na ang price mo, they will buy na agad sayo.
    Sellers should always be vigilant for competitors, sila ung dapat na nagreresearch kung mas mahal ba sila sa sellers with same products. If they have the same price with others they can do promotions and other pakulo. Yan ang tamang kompetisyon. Hindi yung prng nakakaloko magtinda. 😂😂😂
    2. Resellers are given a discounted price para kumita sila, don’t kid me na magging mas mahal prices nila and wala na sila kikitain..
    3. If posted na ang price, you can say na negotiable kung okay lang sayo na tumwad si buyer. Common sense. Tanong ko lang, hndi na ba pwede magPm for further negotiations? Kapag magrereseller ka, dba even though may posted na price, you still ask for a discounted price. Imposibleng hinde.
    4. You are just wasting the time of the buyer and yours, because most of them ay nagcacanvass naman tlga..
    Don’t compare restaurants wherein you will ask the recipe! False analogy yan. At restaurants, nakatago ba ung price? Ibubulong lng din sayo? Para di marinig ng iba? Ang tamang analogy jan if sa resto is kung nakapost ba ang prices nila, which can be seen by the public or even competitors? WELL we all know that the answer is “Yes”.
    They post their prices because they know that it is reasonable and competitive. Whoever said this has a very weak logical reasoning and analogy.
    The analogy of a restaurant’s recipe is the “originality” of the product not its price. Kung itatapat sa online selling, the recipe could be another recipe also (eg. Graham cakes, dream cake) or techniques in crafting furniture. Hindi presyo. Ulaga gumawa nito.

    • Bakit nga naman pinakikialam nyo online sellers wala na ba kayo mahuthutan? Kaya online seller naman papakialaman nyo. Online strategy din po ang pm sent para makuha naming makausap ang prospect buyer at para na din maka pag usap ng private dahil alam natin na sa online madaling maka sulot ng buyer ng di natin alam.. At meron din kaming pinoprotektahang mga resellers..

      • No! It’s a big turnoff, kaya nga maraming bumibili sa online dahil gusto namin ng comfortable shoping, tapos pag tatanungin yung price madalas ang tagal ng reply, para bang nagiisip pa sila na kakagat ba kami sa presyo na ibibigay ng mga seller. If you say that strategy ang PM sent it’s a bad strategy, kasi parang may hocus pocus na nangyayari and yung trust ng buyers nagiging questionable. Yung mga scammer kasi ganyan din ang strategy.

        • Better wag ka na mag pm sent,,, dun ka bumili sa may presyo,, problema ba yun, di ka naman pinipilit mag pm. Turn off din kayong buyer, kahit maglagay kami ng full details ang dami nyo pa ring tanong at malala bugos buyer pa,,, ang daming dahilan wala naman palang pera nag oorder. Kung talagang bibili bibili ka, walang problema ang pm sent. Dapat mag.usap yung buyer at seller in private, hindi yung humaba na ang comment section sa dami ng tanong. yung comment section ginawang messenger nung mga unethical buyer. Hindi hocus pocus yun negotiation yun business… Humanap kayo ng platform that suites you, wag nyo paki.alaman ang strategy namin to get our clients. Di namin kayo pinipilit magtanong. Kung ayaw nyo sa binebenta namin wag na kayo magtanong ng hm… next na agad.

    • If may link to the product? Ang hirap kasi pag ipost ang price eh naka promo (especially quick promos), tapos ang dami mong na post o na reply, mahirap i-update kung mag iba ka na ng price… kaya dapat bigyan lang ng link kung may website ka sa product mo. para you can change the price there anytime based on your promo.

    • Just put the price., period. Remove the extra step of asking for something that should be readily available. If customers have further question then they can send the “pm”.

      • Better wag ka na mag pm sent,,, dun ka bumili sa may presyo,, problema ba yun, di ka naman pinipilit mag pm. Turn off din kayong buyer, kahit maglagay kami ng full details ang dami nyo pa ring tanong at malala bugos buyer pa,,, ang daming dahilan wala naman palang pera nag oorder. Kung talagang bibili bibili ka, walang problema ang pm sent. Dapat mag.usap yung buyer at seller in private, hindi yung humaba na ang comment section sa dami ng tanong. yung comment section ginawang messenger nung mga unethical buyer. Hindi hocus pocus yun negotiation yun business… Humanap kayo ng platform that suites you, wag nyo paki.alaman ang strategy namin to get our clients. Di namin kayo pinipilit magtanong. Kung ayaw nyo sa binebenta namin wag na kayo magtanong ng hm… next na agad.

  3. Very true actually. It’s not a good selling strategy. It wastes the buyers time, especially when they are canvassing. It’s also annoying as hell. I mean, you are selling pero you don’t put out the price? Unless you are in a niche industry or what you sell may cost up to like, thousands of dollars…bakit kailangan pa pahirapan ang potential buyers?

    Direct selling is the best selling in my opinion. Kasi, you’ll be part of the potential buyers’ option in their mental list. No use being discreet, di ka special, madaming competitors. Ang labanan nalang is pagalingan ng marketing, kahit pa sabihin na mas pricey ka sa competitors mo, but nakuha mo kiliti nila, sayo at sayo bibili. Customer satisfaction, parang ganun.

    See, stupid lang talaga idea dun sa pa-pm. Kaya yung nagbibenta sa IG na walang price tinatanggal ko sa list eh. Kakahighblood. Hahaha

    Thanks for listening to my Tedtalk haha.

    • Part na po yan sa canvassing ang makikipag usap directly sa seller. Malay niyo canvass kayo ng canvass based lang sa nakikita niyo na price. Di niyo pala alam na yung walang price eh pwede mo pang tawaran lalo na kung maramihan. A buyer’s POV is very different sa seller’s POV. Mas maraming bumibili sa amin na walang price kesa sa merong price. Kasi nga, inaagaw na sa iba yung prospect buyer nila.

      The idea sa pm2 is not stupid. In fact, nag work po sa amin yan. Hindi niyo lang na realize kasi nga iba yung gusto niyo.

      Pm sent is a marketing strategy. The seller’s goal is to provide good customer service thru talking directly to them. Negotiations are to be discussed privately. Marami naman din buyers na walang satsat regarding this matter. Sobrang satisfied naman sila sa na receive nila na products/services as well as the customer service.

      We cant always please all buyers, ganyan din naman sa mga malls. May reklamo pa din. Respect nalang tayo sa kung ano ang decision ng mga sellers. And tama po yan na hindi niyo nalanh guguluhin yung mga sellers na walang price. Why not buy sa malls where you can see the prices, diba?

      • Mabuti po kung nag work sa inyo. Wala pong pinagkaiba kung effective o hindi ang strategy. Basta ang sabi ng DTI bawal daw po hindi maglagay ng prices.Yun lang

    • Better wag ka na mag pm sent,,, dun ka bumili sa may presyo,, problema ba yun, di ka naman pinipilit mag pm. Turn off din kayong buyer, kahit maglagay kami ng full details ang dami nyo pa ring tanong at malala bugos buyer pa,,, ang daming dahilan wala naman palang pera nag oorder. Kung talagang bibili bibili ka, walang problema ang pm sent. Dapat mag.usap yung buyer at seller in private, hindi yung humaba na ang comment section sa dami ng tanong. yung comment section ginawang messenger nung mga unethical buyer. Hindi hocus pocus yun negotiation yun business… Humanap kayo ng platform that suites you, wag nyo paki.alaman ang strategy namin to get our clients. Di namin kayo pinipilit magtanong. Kung ayaw nyo sa binebenta namin wag na kayo magtanong ng hm… next na agad.

  4. Yung iba kasi, reseller lang ng reseller. Kaya yung presyo nya mas mataas kaysa doon sa isa. Konting effort alok alok para kumita. Then mas nagiging mas mataas yung presyo nya, syempre tubo nya. Mabilis kasi yung comparison sa presyo kaya mas prefer ng iba ang pm sent. Pwede kasi yan madaan sa tawaran kung magkakausap sa pm. Once din na makita na mas mura sa iba, syempre wala ng bibili sa mas mahal. Dun tayo sa bagsak presyo which is madaling makita kapag may price tag na. Nawawalan ng chance kumita ang mga reseller sa ganitong paraan. (Base ito sa obserbasyon ko. At konting pag-iisip sa sitwasyon. Dahil lahat ngayon ay nag-iisip ng paraan para kumita kahit papaano.)

  5. Those buy one take one schemes should be looked into. Most of the time, the size or the quantity of the product is not commensurate to the cost of the product. This is mostly seen on dermatological and skin care products selling on line. Hopefully, this matter is taken into consideration. Are these products examined by the pertinent agency concerned?

  6. Para sa mga online seller dyan..
    Stop using “PM SENT ” ayon sa DTI.
    Tama nga naman..pare-pareho lang kasi ang comment na “hm?” or “how much?”ng mga nagtatanong tapos isasagot ng seller ay “PM SENT”!
    Bakit nga ba di na lang ilagay ang price ng produkto na binenta para di mo na isa-isahin na pm sent.?😂🤣😂

  7. may isang seller na nag admit, na depends rin yung price pag na check na yung profile mo. so if you look rich, de mas mahal ang price na ibibigay sayo. 😡

  8. Try niyo muna mag Online Selling para maiintindihan niyo bakit may PM SENT yung iba ngang physical store walang price na nakalagay yung binebenta nila itatanung mo pa kung magkano tyaka yung iba nga sa online naglagay na ng price may naghohow much pa din. 🤦‍♂️🤦‍♂️🤦‍♂️

    #RealTalk

Load more comments