Posted inSpotlight, Tech News

Human support agents are still preferred by Pinoy consumers over chatbots

Amid the rise of the number of Filipinos making the shift to online-based transactions, more appears to still prefer engaging with an authentic human with their concerns instead of the streamlined, yet automated, chatbots, a study reveals. Per the Infobip-commissioned research by Forrester Consulting, it was found that interaction with human agents on the phone […]