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Congressman asks Xiaomi to recall two smartphone models over dead boot issues

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A Philippine Congressman is asking Chinese tech giant Xiaomi to recall two of its smartphone models being sold locally over dead boot issues.

Rizal 2nd District Rep. Fidel Nograles is calling Xiaomi to recall units of the Xiaomi Redmi 9T and POCO M3.

The demand for recall came about after a number of consumers reported dead boot issues after purchasing brand-new units of said smartphone models.

Dead boot issues happen when the device won’t power on or cannot be detected by a computer when connected.

Some of the buyers have been advised to file their complaints to the Department of Trade and Industry. Although, Rep. Nograles said that it’s better if the tech company handles the issue squarely by recalling the problematic models.

“Xiaomi’s steps to address the issue are not just too late but also too inconvenient. The dead boot issue has been happening for months and what they are offering are just repair or replacement with the same model.”

“We need to stop this unending inconvenience; it is about time they recall these problematic phone models and give the victims newer phone units that do not have issues.”

Rep. Fidel Nograles, House Committee on Justice Vice Chairman

The lawmaker is pushing for a recall as users who may not be experiencing the problems now may have it in the future — at the time where the unit is already past the warranty period.

Nograles added that “We know that Xiaomi’s rise to fame is due to their brand of selling quality phones for low prices. Sadly, their reputation is tarnished with this dead boot issue. They should act fast as they are not the sole brand that offers affordable phones. They might lose their market share if this issue persists.”

Via: Manila Bulletin

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26 Comments

  1. sana po .. marecall sayang ang peranv pinaghirapan ng tatay ko .. para lng may pang online school yung anak ki tas ganito lng 5months deadboot .. 😭😭😭 sana po mapalitan … wala ako pambili ng kapalit.., 😭😭😭

  2. 5 to 6 times na deadboot 2 m3 phones ng pamangkin ko and it’s very frustrating aNg annoying. Sana magawang na ito ng paraan

  3. sana nga ma approve kase nakaka stress lalo na sa ginagamit para sa online class… kagaya ngayon deadboot na naman malapit na final term ano gagamitin pang online class? hindi naman lahat may pambili ng bago…kagaya namen…ano gagamitin nmen?

  4. sana nga ma approve kase nakaka stress lalo na sa ginagamit para sa online class… kagaya ngayon deadboot na naman malapit na final term ano gagamitin pang online class? hindi naman lahat may pambili ng bago…kagaya namen…ano gagamitin nmen?

  5. Patulong naman po kung pano
    Marefund or change unit
    February ko nabili then after a week humina yung sagap ng cignal the pagdating ng july nadead boot pero nagopen ulit tapos sa october nadead boot dna nagopen pahelp po kung pano mapalitan yung unit ko na poco m3

  6. sana maagapan to madaming complaim about sa m3 same here deadboot lagi gumastos kami para sa online class. g mga anak nmin at ito ang nangyari deadboot n ng 2 weeks wala na kami lecture na natatapos dahil dito too wonm my concern sana maayus po nio to lalu na xiomi user kamk

    • Ung redmi 9t ko never ko na experience ung dead boot pero pag nag chacharge ako kusang nagbubukas ung phone kahit na inoff ko bago icharge

    • I am cellphone technician.
      Pwede ko po gawin ang deadboot nyo phone poco m3 or redmi9t

      Mag sadya lang po kau dito sa shop or just shipping. 800 per unit po. Unli restart unli reboot. Heres my contact no. 097066654994

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