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Huawei extends device warranty period, introduces self-service Support app

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In an effort to uphold its promised after-sales support to customers despite the on-going enhanced community quarantine in Luzon, Huawei announced several client-oriented services.

First, Huawei is extending the warranty period for devices expiring from March 15, 2020 to May 30, 2020 — up to May 31, 2020. The warranty extension covers all Huawei smartphones, tablets, wearables, PC, smart home and other products being sold in the Philippines.

Secondly, they are introducing Support App, a built-in service application which customers can use to troubleshoot and resolve device issues in the comfort of their own homes. The app features various quick and practical functions including smart diagnosis, live chat and benefits query.

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The good thing is, it also provides scenario-based solutions so customers won’t need to worry about remote problems of their devices. Another helpful feature of the app is that it allows customers to keep the condition of their devices in check.

For those who want personalized assistance, they can reach out to “friendly advisors” thru the following channels:

Huawei Customer Service Hotlines

  • Globe Toll-Free – 0923-0990-468 / 1800-8739-5227
  • PLDT/Smart/Sun Toll-Free – 1800-1853-5353 (available from 9AM to 6PM)

Live chat in Support App or Huawei Official webpage and Facebook account are available from 9AM to 6PM. You may also email them at [email protected].

Huawei continues to strengthen its consumer relationship by providing exceptional service to its clients. For defective devices, customers can call the local customer service center who will arrange for a pick-up of the device and bring it to a Huawei Authorized Center for repair. They will also arrange for the delivery of the device back to the customer for free.

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