As Realme Philippines commits itself in maintaining corporate social responsibility among its loyal customers, the company voluntarily gives a maximum of seven-day extension for its device warranties. This will be part of its business efforts after the government announced its month-long Luzon enhanced community quarantine brought by the outbreak of the coronavirus or commonly known as COVID-19.
Furthermore, this big and historical move of Realme is caused by the closure of its service centers throughout Metro Manila and Luzon in compliance with the government measures to fight the spread of the coronavirus during the lockdown period.
Meanwhile, customers by Realme in Visayas and Mindanao are not included as all its stores are fully-operational under the safety precautions administered by the local government. However, customers can still send their queries and urgent concerns on their official social media pages on Facebook and Instagram.
In particular, all customers with Realme devices will automatically receive seven days of extension on their warranties after the lifting of the quarantine period. On the other hand, devices that will have a replacement period expiration during the prescribed quarantine period shall receive three days of extension once it is lifted. This is inclusive of the replacement for any hardware of the mobile device itself or any software application that needs to be changed. Customers must secure the original receipt plus the device box as proof of purchase.
According to Austine Huang, the current Vice President for Realme PH Marketing Operations, the company prioritizes the health of all of its customers, employees, and business partners as they uphold its utmost interest and safety during a national health emergency. Thus, the service center operations will be placed on hold temporarily throughout Metro Manila and Luzon. The company shall also do its best to battle the pandemic by making sure that everyone who works for the company stays at home and be healthy in the coming weeks or months.
Previously, smartphone brands Huawei and OPPO also announced their warranty coverage extension because of the enhanced community quarantine.