Initially reported as a case of an enterprise-centric ransomware attack, Canon sent out an update clarifying the issue of data loss in its cloud servers, citing a technical issue with the migration as a cause.
According to the company, the issue arose when the service switched to a newer version of the “image.canon” software back in July 30, which, through a mistake with the code, caused the deletion of stored images that were older than 30 days.
Canon also clears the notion about an earlier report about a breach that has taken place, citing that no unauthorized access were observed nor were there had been image leakage due to such illegal activity.
As of August 4, the Canon was able to pinpoint the code that induced the issue and had applied due diligence in correcting the error.
For the lost data, Canon claims that the videos that has gone missing in the process are already beyond recovery, but photos can still be restored—although, not at their original quality or resolution.
Incidentally, it meant that affected users who have no personal backup of their files will no longer have access to them again as they have been lost forever.
“We will contact affected users shortly and offer our deepest apologies,” said Canon.