PLDT has provided a statement regarding the latest issue involving its contractors and Fibr users.
Facebook user John Michael Paredes accuses PLDT contractors of disconnecting paying PLDT Fibr subscribers to free up ports on Access Point Boxes that are already full. It alleges that contractors deliberately pulls out a subscriber’s line, causing the LOS (Loss Of Signal) indicator on the subscriber’s modem to flash red.
The freed up port is then given to households with pending Fibr applications. Paredes’ neighbors also claimed that they have experienced the same incident. You can read the full Facebook post below, which has garnered 3.7K reactions, 4.3K comments, and 9.9K shares since it was posted four days ago.
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PLDT took to Facebook and addressed the issue. In a post (see below), the company acknowledged the issue and condemn the alleged wrongdoings stating that it’s “clearly improper and will not be tolerated”.
The company’s network and legal teams are investigating the reports. In the meantime, the company encourages subscribers who have a similar experience to reach them via email at [email protected]